Salary/Position Classification

• $37,000+ Annual, Dependent on Experience Non-Exempt (Eligible for overtime)
• 40 hours per week
• This position works onsite at the UND Grand Forks, ND campus

Purpose of Position

The primary responsibility of this position is to be the first contact to patients and assist them in scheduling and registration of appointments by providing excellent customer service. Additionally, this role is a team player with clinic staff to ensure an efficient and comfortable experience for all patients.

Duties & Responsibilities

Patient Scheduling & Registration

• Welcome all patients, students, and visitors to the clinic in a friendly and professional manner.
• Schedule patient appointments accurately, adhering to clinic protocols.
• Register patients for appointments ensuring timely and complete data entry in accordance with clinic registration procedures. Manage patient scheduling by proficiently using the electronic medical records (EMR) and practice management system to maintain accurate provider calendars. Answer and manage phone calls, including transferring calls and taking messages, while demonstrating excellent customer service. Always maintain patient confidentiality when handling charts, records, and scheduling information.
• Verify student status and create medical records as necessary. Confirm and update patient demographics in the electronic medical records (EMR). Collect and scan insurance cards, provide general information regarding insurance and billing processes at SHS, and refer patients to appropriate clinic staff for specific inquiries.
• Verify and update patient insurance information in the electronic medical record (EMR) to ensure accuracy and current coverage status. This includes confirming insurance plan details, verifying the policy is active and effective on the date of service, and making updates in the EMR. Utilize electronic verification tools, payer portals, and direct communication to ensure the most accurate and up-to-date information is documented.
• Review patient schedule daily to identify and record no-show appointments in accordance with clinic procedures. 

Cash Handling

• Accept payment for services by check or credit card
• Prepare daily deposits from checks, or credit cards received
• Follow PCI Compliance policies within the University
• Stay current with PCI Compliance education
• Enters all transactions accurately into PeopleSoft and the SHS Budget workbook
• Reconcile entries to accounts receivable entries on Connect ND website (PeopleSoft®)
• Provide administrative support for off-site clinic services (e.g. flu shot clinics, TB testing)
• Sets up registration at off-site clinics to collect insurance and payment for services 9. Perform device inspections and complete form per university guidelines 

Medical Records Technician

• Maintain medical record keeping practices as required by federal, state, and local standards
• Perform medical record functions including retrieval, analysis, forms review, and logging
• Prepare medical record correspondence and release of information
• Maintain medical record retention schedule and prepare records for destruction
• Assist with chart audits as determined for Peer Review, coding audits, and other requested audits
• Scan paper records into designated areas in electronic medical record (EMR)
• Audit scanned medical records for scanning accuracy 

Other Duties as Assigned

• Process all P-card invoices submitted by card holders by assigning fund and account codes per University guidelines, entering transactions in SHS Budget Workbook, and reconciling statements and retaining records
• Process NDUS policy required immunization records and answer phone calls regarding immunization requirements
• Provide office support services such as opening and closing the clinic, office supplies, fax distribution, etc.
• Assist with FAA Physical processes to include scheduling, printing certificates, and accepting payments. 

Required Competencies

• Ability to communicate with individuals of diverse backgrounds
• Ability to relate well to adolescent and young adult population; offer a sensitive, non-judgmental attitude
• Ability to multitask and work cooperatively with others
• Experience in the use of an electronic medical records system
• Strong keyboarding skills

Minimum Requirements

• Associates Degree in health related field
• 1 year experience working in the medical field
• Current or able to obtain CPR certification within 30 days of hire
• Successful completion of criminal history background check

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the US and to complete the required employment eligibility verification form upon hire. This position does not support visa sponsorship for continued employment.

Preferred Qualifications

• Accounting/billing work experience
• Computer skills in Microsoft Office suite, electronic health records
• Experience with medical records and retention guidelines
• Certified Professional Coder (CPC) certification

To Apply

Submit resume, cover letter and three references by closing date.