Position Title: Technology Support Tech
Employee Classification: Technology Support Tech
College/Division: Information Technology
Department: 450285-IT TECHNOLOGY SUPPORT CENTER
Internal or External Search: External - Open to all applicants
Location: Las Cruces
Offsite Location (if applicable):
Target Hourly/Salary Rate: $16.61 an hour
Appointment Full-time Equivalency: 1.0
Exempt or Non-Exempt: Non-Exempt
Summary: We are seeking a proactive IT professional to support Distributed IT operations, overseeing end-user technology support and coordination within designated departments or units. Under the direction of central IT leadership, this role ensures local IT systems, practices, and support align with institutional goals, policies, and security standards. Responsibilities include assessing departmental technology needs, recommending strategic solutions, providing staff and end-user training, maintaining documentation, and enforcing IT security protocols. The ideal candidate will foster collaboration between departments and central IT, driving continuous improvements in user experience while assisting with LAN services and local infrastructure when needed.
Classification Summary:
Under direct supervision, provides routine end user support, simple problem analysis and resolution, general technical assistance, and training for information systems.
Classification Standard Duties:
Answers user inquiries regarding computer software or hardware operation to resolve problems. Confers with staff, end users, and management to establish specifications for new systems and obtain vendor quotes. Maintains records of work order transactions, problems and remedial actions taken, or installation activities. Performs network configuration on end user equipment according to established practices and standards. Reads technical manuals, confer with users, troubleshoot, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Refers major hardware or software problems or defective products to vendors or technicians for service. Sets up, install and repair hardware, software, or peripheral end user equipment, following design or installation specifications ensuring proper installation of cables, operating systems, and appropriate software. Typically configures end user equipment to attach to central authentication systems like "active directory". Typically identifies, refers, and reports problems with systems software or network for resolution by central IT.
Required Education, Experience, Certification/License, Equivalency
Required Education:High School diploma or GED certificate.; Required Experience:Two (2) years of related experience.; Equivalency:Completion of a post-secondary degree or certificate may substitute for years of experience.; Required Certification/License:
Knowledge, Skills and Abilities
KNOWLEDGE:Knowledge of current technological developments/trends in area of expertise. Knowledge of customer service standards and procedures.; SKILLS:Strong problem-solving and communication skills.; ABILITIES:Ability to determine computer problems and to coordinate hardware and/or software solutions. Ability to communicate technical guidance and instruction to users on the use of PC and/or mainframe applications and systems. Ability to analyze and resolve computer problems. Ability to perform preventive maintenance on computer hardware and software. Ability to write technical instructions in the use of programs and/or program modifications. Ability to document work in progress.
Job Duties and Responsibilities
This position supports Distributed IT operations and is responsible for overseeing end-user technology support and coordination within assigned departments or units. Working under the direction of central IT leadership, the role ensures local IT practices, systems, and support align with institutional goals, policies, and security standards.
Responsibilities include assessing departmental technology needs—such as hardware, software, staffing, and facilities—and making strategic recommendations to central IT. The position remains current on technology trends and developments, provides guidance and training for staff and end-users, and helps maintain local documentation and reference materials.
The role also ensures the secure and effective use of computing resources by enforcing security protocols, supporting IT policies, and promoting best practices in endpoint device management and data use. Serves as a liaison between the department and central IT, facilitating collaboration, service coordination, and continuous improvement in user experience. May assist with LAN services and local infrastructure in partnership with enterprise IT teams.
Preferred Qualifications
ITIL is preferred.
Special Requirements of the Position
On-site position.
Department Contact: Jasmine Gomez, 575-646-3685, jgomez12@nmsu.edu
Contingent Upon Funding: Not Applicable
Bargaining Unit Eligibility: This is a bargaining unit position with American Federation of State, County & Municipal Employees (AFSCME).
Standard Work Schedule: Standard (M-F, 8-5)
If Not a Standard Work Schedule:
Working Conditions and Physical Effort
Environment: Work is normally performed indoors.
Physical Effort: Moderate physical activity.
Lifting Requirements: Requires heavy physical work; heavy lifting, pushing, or pulling required of objects up to 50 pounds.
Risk: No or very limited exposure to physical risk.