Department Contact: Phillip Robles, phillrob@nmsu.edu
Internal or External Search: External - Open to all applicants
Advertising Summary: Join the Aggie Service Center (ASC) team as the Manager, Customer Service Center, leading a team that supports the NMSU community with essential business operations services. This role oversees daily customer support for payroll, purchasing, accounts payable, PCard, and general finance functions, ensuring efficient service through phone, email, and walk-in assistance while coordinating financial transactions and documentation across ASC units.
Position Details
Position Title: ASC Manager Customer Service Center
College/Division: Administration and Finance
Department: 530550-AGGIE SERVICE CENTER
Location: Las Cruces
Offsite Location (if applicable):
Target Hourly/Salary Rate: $43,908.80 - $49,643.30 to Commensurate with Qualifications.
Appointment Full-time Equivalency: 1.0
FLSA Status: Exempt
Bargaining Unit Announcement: This is NOT a bargaining unit position with American Federation of State, County & Municipal Employees (AFSCME).
Contingent Upon Funding: Not Applicable
Standard Work Schedule: Standard (M-F, 8-5)
If Not a Standard Work Schedule:
Job Duties and Responsibilities: Position responsible for the ASC Finance Support Services team serving the NMSU community & business shared services center, by providing day to day customer support for business operations functions (Payroll, PCard, AP, Purchasing, and general finance). Support includes direct customer service (phone calls, emails and walk-ins), intake of finance transactions, tax documents, and initiation or fulfillment of university business transactions on behalf of Aggie Service Center units.
Qualifications
Required Education and Experience:
Associate's Degree + 4 years of relevant experience or a Bachelor's degree + 2 years of relevant experience.
Equivalent Qualifications:
Preferred Qualifications:
Special Certification/Licensure:
Working Conditions and Physical Effort
Environment: Work is normally performed in a typical interior/office work environment.
Physical Effort: No or very limited physical effort required.
Lifting Requirements: Requires handling of average-weight objects up to 10 pounds or some standing or walking.
Risk: No or very limited exposure to physical risk.