• Lead the delivery of high-quality Home Care across regional NSW.
• Flexible location including Sydney, Orange, Albury or Dubbo.
• Enjoy salary packaging, wellness perks, and work-life balance.

The Organisation

UPA Aged Care Solutions is a not-for-profit, values-based organisation committed to providing high-quality Residential Aged Care, Home Care, and Retirement Services. We believe every individual has the right to live with dignity, respect, and security, and we strive to attract and retain top talent who share our philosophy of care.   

Our services include: -

• Residential Aged Care
• Home Care Services
• Retirement Villages

The Opportunity

We are looking for a regional Operations Lead to join our Home Care at UPA of NSW. Reporting to the Director of Home Care, in this pivotal role you will oversee the coordination, management and quality delivery of Home Care/Consumer-care services. You will be responsible for workforce development, governance, continuous improvement and quality oversight and the implementation of Work  Health Safety frameworks across the home care division. This role is flexible in location and you can be based in anywhere across our operational footprint in Southern and Western NSW, including Greater Metropolitan Sydney, Albury, Orange or Dubbo.

Duties will include (but not limited to): 

• Strategic Leadership & Planning: Lead service development initiatives, monitor KPIs, and identify trends to enhance Home & Community Care services in alignment with UPA’s mission.

• Operational Oversight: Ensure efficient, compliant operations through regular reviews, risk management, incident reporting, and continuous service improvement.

• Staff Management & Culture: Foster a supportive work environment, ensure staff are qualified and aligned with UPA’s values, and implement workforce planning and development systems.

• Governance & Quality Assurance: Establish and maintain systems to meet Aged Care Quality Standards, drive continuous improvement, and collaborate on quality programs and documentation.

• Financial Accountability: Develop and manage budgets, monitor financial performance, and ensure regions meet financial KPIs.

• Work Health & Safety Compliance: Uphold WHS responsibilities by ensuring personal and team compliance with safety regulations and procedures.

• Marketing & Stakeholder Engagement: Promote UPA services through community engagement, marketing strategies, and maintaining strong stakeholder relationships.

• Professional Conduct & Development: Uphold ethical standards, participate in performance reviews and training, and stay current with industry trends and professional requirements

We are also willing to invest in training and offer you all the support you might need in order to succeed in your role. 

What you bring  

• AHPRA Registered Nurse or equivalent Health qualifications demonstrating leadership in the provision of high-quality home care services.
• Sound knowledge and understanding of the Aged Care Quality & Safety (ACQS) Standards & the outcomes required in each standard. 
• Understanding of UPA’s Strategic Goals
• Strong Planning and time management
• Demonstrated ability to lead and embed change.
• Ability to develop, coach, train and lead a new team.
• Excellent communication and report-writing skills.
• Experience in liaising and negotiating with community service providers.
• Well-developed analytical and conceptual abilities
• Strong organisational skills with the ability to plan and prioritise work according to strict guidelines and an eye for detail.
• Demonstrated decision-making, problem-solving and conflict-management skills.
• Demonstrated ability to use the Microsoft Office Professional Suite (all applications)

Benefits and perks 

• Competitive remuneration including eligibility for not-for-profit salary packaging options for permanent employees (up to $15,900 living expenses and $2,650 entertainment benefits, tax free) 
• Access to a Wellness Program 
• Employee Assistance Program
• Up to $500 retention bonus for permanent appointments
• Support provided for your ongoing AHPRA registration requirements (including payment of annual fees) 
• Platinum Member of the Australian College of Nursing
• Supportive and friendly work environment 
• Work/life balance and flexible working arrangements available 
• Workplace education and support provided 
• Opportunity to make a real difference to your community and the lives of those in need 

Pre-employment screening

The successful candidate is required to have completed/have a willingness to undertake the following:- 

• Vaccinated in accordance with UPA’s Immunisation and Vaccination Policy. (including proof of the required doses of a TGA approved COVID-19 vaccine and annual influenza) 
• Undertake a National Criminal History Check
• Insolvency check 
• Pre-Employment Medical Assessment 
• Required to travel within NSW

Appointment is subject to satisfactory of all pre-employment checks.   

Interested 
Simply click on the ‘apply now’ button and submit your cover letter and resume for consideration.  For a confidential discussion or to obtain a copy of the position description, please contact the UPA Talent Team at recruitment@upa.org.au.  

To find out more about UPA of NSW, we invite you to visit our website at www.upa.org.au.    

We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the UPA’s Talent Team at recruitment@upa.org.au.