About Us:  

UPA Aged Care Solutions is a not-for-profit, values-based organisation committed to providing high-quality Residential Aged Care, Home Care, and Retirement Services. We believe every individual has the right to live with dignity, respect, and security, and we strive to attract and retain top talent who share our philosophy of care.    

The opportunity:  

As a Scheduler, you will ensure that UPA’s Home Care commitment is met by coordinating personalized services that reflect each our clients' needs and preferences. Working closely with clients, coordinators, partners, and staff, you will be required to support effective care planning and delivery. Reporting to the Service Manager, you will need to connect model of care through customer-focused scheduling and active team collaboration. 

Key responsibilities:

• Forecast and coordinate daily rostering needs across the region, accommodating various leave schedules and shift requirements
• Direct and allocate resources as needed ensuring team members are allocated to customers appropriately, business processes are followed, and expectations are managed.
• Analyse and interpret scheduling data to maximise efficiency and utilisation of Home Care funding.
• Escalate any shifts that are unable to be filled and/or service issues within the appropriate time frames and procedures
• Attends to Customers in a responsive, professional, and empathetic manner ensuring changing support needs, goals and preferences are met.
• Demonstrate effective communication and interpersonal skills to support customers, their families, employees, and other stakeholders. 
• Individualised services to ensure that Customers are allocated to the most appropriate Home Care employee based on the customer's preferences and their skill set.
• Manage documentation and records with accuracy and timeliness.  

What you’ll need: 

• Experience working in Rostering Services.
• Strong customer focus with excellent customer service via call, email, and face-to-face interactions
• Knowledge and understanding of enterprise agreement and employment conditions
• Highly developed data input and analytical skills with the ability to manipulate and analyse raw data and present the analysis in an appropriate manner
• Well-developed written and verbal communication skills with the ability to share knowledge and information
• Strong attention to detail and accuracy
• Willingness to engage with other staff to resolve queries in an accurate and timely manner.

Why work for us ? 

• Competitive pay with salary packaging options (up to $15,900 living expenses and $2,650 entertainment benefits, tax-free)  
• Access to a Wellness Program and Employee Assistance Program  
• Retention bonus for permanent appointments   
• Supportive and friendly work environment 
• Flexible working arrangements for a great work/life balance 
• Ongoing workplace education and support 
• Make a real difference to your community and residents' lives!  

Pre-employment screening:  

The successful applicant must have the right to work in Australia and be willing to complete the following: 

• National Criminal History Check
• Probity checks
• Pre-Employment Medical Assessment
• Vaccination in accordance with UPA’s Immunisation and Vaccination Policy 

Appointment is subject to satisfactory pre-employment screening and confirmation of the applicant’s right to work in Australia.  

For comprehensive information, please review the full Position Description using this Link  

If you wish to apply, please click the ‘Apply Now’ button and submit your cover letter and resume for consideration. Please note that applications sent via email will not be accepted.  

To learn more about UPA and explore our current job opportunities, visit our website at www.upa.org.au.  

We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the UPA’s Recruitment Team at recruitment@upa.org.au.