• Ongoing Full Time
• Clerk Grade 5/6
• Package up to $124,982.86 pa. Package includes salary range ($99,938.00 pa to $110,271.00 pa), plus employer's contribution to superannuation and annual leave loading
• Office located in Alexandria (minimum 3 days per week in the office). The role is also required to occasionally travel to the office in Newcastle, and attend meetings at Greenacre or other Fire and Rescue NSW locations

About the role:      

As an Admin and Project Officer for Operational Communication, you will provide administrative support to our Strategic Operations Centre (SOC) and you will be one of the first personnel involved in a SOC activation.

You will also be responsible for continual improvement of the SOC and its business process, doctrine and facilities.

You will provide training and mentorship for admin staff working within the SOC.

There are other projects and groups that you will also support, including Inter-agency CAD Electronic Messaging System (ICEMS), ensuring that project tasks are effectively tracked and completed.

Lastly, you will assist internal and external investigations by providing radio and phone recordings arising from emergency events.

About you:

You will be successful in this role if you:

• Are highly organised, with the ability to manage competing priorities effectively
• Have strong administrative skills, including experience in coordinating meetings, preparing agendas, minutes, reports, correspondence and support financial and budget processes such as asset management
• Can undertake research and analysis to support programs of work and project delivery
• Can learn, develop, implement and maintain administrative systems and contribute to strategic planning
• Demonstrate strong records and information management skills as well as ensure processes and documentation is up to date and aligned with operational requirements
• Flexible to work in high-pressure environments such as the Strategic Operations Centre (SOC), including during times of activation which may be on weekends.
• Can communicate effectively and work collaboratively with diverse stakeholders across various levels internally and externally

For more information on the role, please view the Role Description.

Should you require more information about this opportunity, please contact Operational Communications Chief Superintendent Matt Wormald on 0472 830 936.

About us:

FRNSW is one of the world’s largest urban fire and rescue services and is the busiest in Australia. Our overriding purpose is to enhance community safety, quality of life, and confidence by minimising the impact of hazards and emergency incidents on the people, property, environment and economy of NSW.  We are prepared for anything – helping anyone, anywhere, anytime.

Visit our Careers Page to learn more about Fire and Rescue NSW.

What we can offer:

• Modern buildings and facilities
• Activity based working environment
• Free on-site parking
• Partnership with Fitness Passport for ongoing staff and their families to access more than 390 gyms and pools at a discounted rate
• Ongoing training and development

Our commitment to diversity:

Great people come from all walks of life and at Fire and Rescue NSW we are committed to creating a diverse, inclusive and flexible workforce which reflects the community we serve.

We welcome people with diverse experience, skills and backgrounds, and encourage applications from Aboriginal or Torres Strait Islander peoples, individuals who identify as LGBTIQ, people with disability, people with culturally and linguistically diverse backgrounds, and people of all ages.

If you are a person with disability and require specific arrangements to participate in the recruitment process, please contact the FRNSW Talent Acquisition Team by email at recruitment@fire.nsw.gov.au

How to apply:

To be considered for this role, please provide an up-to-date resume which details your skills and experience as relevant to this role.

Please answer the following two targeted questions. It is recommended you draft your responses in a Word document then paste into the required field in the online application.

1. This role operates in a dynamic environment where operational demands and priorities can shift quickly. Please describe a time when your planned work was disrupted by an urgent or unexpected request? How did you reassess your priorities, and what steps did you take to manage both the new and existing tasks effectively? (Maximum 400 words)

2. This role involves working with a range of internal and external stakeholders across multiple projects and administrative tasks in a fast paced and dynamic working environment. Describe a time when you collaborated with others to achieve a shared outcome. What was your role, how did you contribute to effective teamwork, and how did you manage any challenges that arose?  How have you applied your learnings to other similar situations? (Maximum 400 words)

Visit the PSC website for helpful information on writing your application: https://iworkfor.nsw.gov.au/writing-your-application

Applications close: 6th August 2025, 11:55pm

A talent pool may be created for ongoing and temporary opportunities of the same role or role type which become available over the next 18 months.