Working Title: Lab Services Manager

State Role Title: Information Technology Manager I

Position Type: Full-time Staff (Classified)

Position Status: Full-Time

FLSA Status: Exempt: Not Eligible for Overtime

College/Division: Information Technology

Department: 100125 - IT - Computer Labs

Pay Rate: Pay Range

Specify Range or Amount: $85,000 to $90,000

Is this a JMU only position? No

Is this a grant-funded position? No

Is this a Conflict of Interest designated position? No

Beginning Review Date: 01/02/2025

About JMU:

James Madison University is a publicly funded university with a beautiful campus and a supportive community that is committed to preparing students for the future. The university offers excellent comprehensive benefits which include paid vacation, sick, parental, and community service leave in addition to 19 paid holidays a year; affordable health insurance; retirement through the Virginia Retirement System. We also offer a work-life balance and integration program, Balanced Dukes, that is designed to support the overall wellbeing of our employees and a Tuition Waiver Program that allows employees to have tuition waived for undergraduate and graduate level courses taken at JMU.

Visit our Prospective Employee site to learn more about what makes JMU a great place to work: bit.ly/JMUEmployment

General Information:

IT Computing Support is accepting applications for the position of Lab Services Manager. The successful candidate will lead and manage a team of staff that delivers and maintains shared-use computing facilities for academic instruction and related uses. This is an in-person/onsite position.

Duties and Responsibilities:

Duties and Responsibilities:
• Provides technical leadership supporting a complex environment of both general and departmental computing labs as well as numerous technology classrooms, conference rooms, and printing stations.
• Manages staff.
• Directs and participates in planning, implementing, managing, and maintaining computing labs, technology classrooms, and related shared-use computers.
• Contributes to the IT team and makes suggestions for service improvements.
• Promotes services and communicates to the public about service availability using multiple methods (digital signs, websites, etc.).
• Interacts and consults with stakeholders to plan and optimize services.
• Monitors and adapts to trends in usage, feedback, industry best practices, and advances in technology.

Qualifications:

Required:
• Significant relevant experience in Information Technology.
• Experience configuring and managing many (100+) computer endpoints in a professional environment, including shared use workstations.
• Proficiency with Microsoft and Apple computing environments including major applications such as Microsoft Office.
• Demonstrated understanding of computer networking and security best practices.
• Strong customer service skills, troubleshooting skills, and an ability to communicate effectively.
• Ability to work independently, work as part of a team, and to foster collaborative relationships.
• Ability to learn new technology and share knowledge within a team.
• Ability to analyze customer needs, design solutions, and deliver results effectively.
• Ability to manage multiple priorities in a changing environment with flexibility and creativity.

Additional Considerations:
• Experience administering workstations in an academic environment.
• Experience in cloud endpoint management solutions like Microsoft Intune, Jamf Pro, or similar.
• Experience administering virtual desktops in a cloud environment like Azure, AWS, or similar.
• Experience managing a team of technical professionals.

Additional Posting Information:

Conditions of Employment:  

Employment is contingent upon the successful completion of a criminal background check.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

EEO Statement:

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.

We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991.

Reasonable Accommodation:

If you are an individual with a disability and need assistance searching or applying for jobs please contact us at (540) 568-3597 or jobs@jmu.edu. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.