Working Title: Student Office Assistant at University Advising - IE
State Role Title: Institutional Employment/Federal Work Study
Position Type: Institutional Employment
Position Status: Part-Time
FLSA Status: Non-Exempt: Eligible for Overtime
College/Division: Student Academic Success
Department: 100536 - University Advising
Pay Rate: Hourly
Specify Range or Amount: $12.77
Is this a JMU only position? N/A
Is this a grant-funded position? No
Is this a Conflict of Interest designated position? N/A
Beginning Review Date: 03/23/2026
About JMU:
Located in the heart of Virginia’s beautiful Shenandoah Valley, the city of Harrisonburg is approximately 120 miles from Washington, D.C. and Richmond, VA. With a population of just over 53,000, Harrisonburg is one of the most diverse communities in the Commonwealth of Virginia. JMU is a selective, public institution with a growing national reputation for offering experiences that lead to an outstanding education and inclusive environment for students, faculty and staff. The student body includes approximately 20,000 undergraduate and 1,900 graduate students, with over 1,000 full-time instructional faculty.
General Information:
It is the goal of University Advising to provide accurate and accessible advising to all students, to help them plan well to meet all graduation requirements and prepare for their careers and lives after graduation.
University Advising is seeking two Student Office Assistants to provide general office support and front desk coverage for 10 hours per week during the semester for the Advising Hub.
Duties and Responsibilities:
A University Advising Student Office Assistant will:
+ Provide front desk coverage in the Advising Hub, which is located on the 4th floor of the Student Success Center.
+ Greet students as they arrive and help students get checked in for their appointments through the CRM.
+ Answer phone calls with a welcoming and professional attitude.
+ Provide great customer service to students, families, and other individuals who come to and/or reach out to the Advising Hub.
+ Schedule student appointments with advisors located within the Advising Hub through MyMadison Connect (including the Exploratory Advising Team, Transfer Advising, and Madison Advising Peers).
+ Provide administrative support to UA staff as needed with office projects.
+ Assist the front desk team and advising staff as needed with other timely projects.
+ Other duties as assigned.
Qualifications:
A successful applicant should:
+ Be a current full-time JMU undergraduate student through Spring 2027.
+ Be available to work 10 hours a week during our business hours (Monday-Friday 8 am-5 pm) during the Fall 2026 and Spring 2027 academic year.
+ Be detail-oriented, organized, positive, and reliable.
+ Be able to work independently.
+ Have experience with Windows and Microsoft Office.
+ Be willing to learn new skills required to complete job responsibilities.
Additional Posting Information:
We are asking for a resume and 2 other documents, described below. A cover letter is optional.
Required Other Document #1: References. Please submit a list of 2 references as well, including the person’s name, email, and phone number. Save as a Word document and submit as Other Document #1.
Required Other Document #2: Please answer this question "Will you be available to work 10 hours a week during our operating hours (Monday-Friday from 8am-5pm) for both Fall and Spring semester? YES or NO?". Save as a Word document and submit as Other Document #2.
Conditions of Employment:
Students must be degree-seeking students, enrolled on at least a half-time basis (6 credits for undergraduate and 5 credits for graduate).
E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.
EEO Statement:
James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.
We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.
Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991.
Reasonable Accommodation:
If you are a student with a disability and need assistance please contact the Office of Disability Services at (540) 568-6705 or disability-svcs@jmu.edu. You may also visit the Office of Disability Services, located in the Student Success Center, Suite 1202 and they will be happy to assist you.