Working Title: Office Manager - Hart School
State Role Title: Administrative and Office Specialist III
Position Type: Full-time Staff (Classified)
Position Status: Full-Time
FLSA Status: Non-Exempt: Eligible for Overtime
College/Division: College of Business
Department: 100624 - Hospitality, Sport and Rec Management
Pay Band: 3
Pay Rate: Pay Range
Specify Range or Amount: $40,000 - $43,000
Is this a JMU only position? No
Is this a grant-funded position? No
Is this a Conflict of Interest designated position? No
Beginning Review Date: 5/13/2026
About JMU:
At James Madison University (JMU), we’re more than just a publicly funded institution — we’re a vibrant, welcoming community located on a stunning campus where innovation, collaboration, and personal growth thrive. Our mission is to prepare students for a bright future, and we believe that starts with supporting the people who make it all possible: our employees.
Why Work at JMU?
We offer a comprehensive benefits package designed to support your professional journey and personal wellbeing:
• Generous Leave: Enjoy paid vacation, sick leave, parental leave, community service leave, and 19 paid holidays annually.
• Comprehensive Health Coverage: Access high-quality health insurance options that fit your needs.
• Retirement Options: Plan for your future with retirement benefits through the Virginia Retirement System.
• Employee Well-Being: Our Balanced Dukes program promotes wellness and work-life integration through resources, events, and support.
• Tuition Waiver Program: Advance your education with our tuition waiver program for undergraduate and graduate courses taken at JMU.
At JMU, we believe in Being the Change — and that starts with creating an environment where you can grow, contribute meaningfully, and feel supported every step of the way.
Discover what makes JMU a great place to work: bit.ly/JMUEmployment
General Information:
The Hart School of Hospitality, Sport, & Recreation Management at James Madison University is seeking a full-time administrative professional to provide administrative support. The Administrative Assistant represents James Madison University in all interactions and must exhibit high standards of professionalism and customer service.
The Hart School is an affiliate academic unit in the College of Business. The Hart School serves approximately 1,000 students in both Sport & Recreation Management and Hospitality Management along with a Sport & Recreation Leadership program with more than 40 students at the Master’s level. Our mission is to engage in transformational education through innovative teaching, scholarship, and commitment to diversity and inclusion.
Duties and Responsibilities:
Responsibilities include but are not limited to:
Administratively support the Hart School and its Director:
- Supervise and manage the operation of the school to include screening visitors, phone calls and emails and responding to routine inquiries
- Assist with inputting information into Scholarship Hub
- Keep school calendar and assist with the coordination of Hart School events
- Compose and edit relevant school communication to include emails, newsletters, etc.
- Take minutes at periodic faculty and committee meetings
- Maintain and assist with departmental reports, records and files
- Oversee and maintain Hart School reporting, including all accreditation reports
- Input academic schedules into Student Administration
Fiscal Support:
- Manage Hart School State and Foundation accounts
- Provide procurement services via SPCC (Small Purchase Credit Card) and eVA (a web-based state-required procurement tool)
Office-specific Support:
- Maintain department supply inventory when needed
- Oversee departmental mail and email and distribute appropriately
- Serve as the Hart School building coordinator
- Submit maintenance and key order requests when needed
- Reserve classroom space in event management software system (EMS) when needed
Student Support:
- Provide Graduate Assistant and Student Assistant scheduling, collect and verify timesheets, orient students upon hiring and provide oversight.
- Assist Professional Development and Employer Relations Coordinator with graduation events or other events as needed
- Communicate to students on behalf of the Hart School as appropriate
- Provide student overrides each academic semester as directed by the academic advisor.
Perform other duties as assigned.
Qualifications:
Required:
- Excellent communication skills with the ability to interact effectively and professionally with multiple customer bases in person, over the phone and via email.
- Must be self-directed and able to complete multiple projects with limited supervision.
- Ability to work independently as well as part of a team, including the ability to interact easily with a variety of individuals.
- Good judgement and decision-making skills.
- Exceptional organization skills and ability to be flexible.
- Ability to balance, prioritize and complete multiple tasks with limited supervision.
- Exceptional attention to detail, accuracy, and ability to work in a fast-paced and multidimensional environment.
- Strong interpersonal and listening skills.
- Fluency in the Window computer operating environment and Microsoft Office Suite products, including the ability to create and manage
- Excel spreadsheets and knowledge of e-mail, scheduling and spreadsheets.
- Ability to manage the Academic Unit Head and Assistant Academic Unit Head calendar(s).
- Ability to demonstrate professionalism and maintain confidentiality.
Additional Considerations:
- Previous related experience, preferably in a higher education setting or state agency in Virginia.
- Experience with the following PeopleSoft systems: Student Administration, EMS, eVA, Finance, Chrome River, SPCC and AiM or similar software.
Additional Posting Information:
All applicants must apply for this position using JMU’s online job application system. Applicants will complete the application and attach the following documents:
• Cover letter.
• Resume (including e-mail address, telephone, mailing address, and contact information for three references)
Conditions of Employment:
Employment is contingent upon the successful completion of a criminal background check.
E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.
EEO Statement:
James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.
We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.
Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991.
Reasonable Accommodation:
If you are an individual with a disability and need assistance searching or applying for jobs please contact us at (540) 568-3597 or jobs@jmu.edu. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.