Position Summary

To provide administrative support for the College of Nursing & Health Professions Dental Clinic.

Duties/Responsibilities 

• Answer Dental Clinic phone and return calls from voicemail, schedule patients for appointments, and manage patient concerns.
  
  
• Email, fax, or mail patient records and document process in the patient's chart.
  
  
• Coordinate the patient survey process. Create and generate reports from Qualtrics.
  
  
• Collect patient payments, oversee the payment policy and nightly deposit records.
  
  
• Update patient forms by ensuring uniform font and style; upload updated versions into appropriate software.
  
  
• Create signage for the Dental Clinic reception area, including cancellation policies and learning environment notices.
  
  
• Assure Key Card access to the Dental Clinic for faculty and students.
  
  
• Maintain a lock/unlock schedule for various entry points in the Dental Clinic and related classrooms.
  
  
• Oversee Dental Clinic inventory and ordering. Coordinate and submit Purchase Orders with vendors.
  
  
• Submit work order and IT tickets. Coordinate equipment repairs through communication with companies.
  
  
• Troubleshoot software errors and coordinate vendor support.
  
  
• Update MSDS sheets in MSDS binder.
  
  
• Send letters to local dental offices and work with Procurement to sell unused dental equipment.
  
  
• Recruit, hire, train, and supervise student workers in the Dental Clinic office on appropriate software and work procedures.
  
  
• Communicate timesheet due dates and approve timesheets to ensure workers are paid.
  
  
• Respond to emergency calls from student workers.
  
  
• Provide dental staff and student support with an clinic-related needs.
  
  
• Develop and manage the clinic schedule and units in appropriate software.
  
  
• Update training materials for dental students on policies and procedures.
  
  
• Set up accounts for new faculty and student. Deactivate for faculty and students not returning.
  
  
• Gather and maintain records of faculty members' documentation for CPR, training records, active licenses/permits, and current vaccinations.
  
  
• Manage volunteer service's translators and coordinate placing student translators with patients.
  
  
• Other duties as assigned.

Required Knowledge and Skills

• High school diploma/GED.
  
  
• Two years office experience or comparable work experiences.
  
  
• Experience with microcomputers, word processing, spreadsheet, electronic mail, and Internet programs.
  
  
• Strong written and oral communication skills.
  
  
• Strong interpersonal, organization, and time management skills.
  
  
• Strong customer services skills.
  
  
• Strong attention to detail and the ability to multi-task. Must possess the ability to prioritize work requested from all faculty in a timely manner.
  
  
• Strong problem solving skills.
  
  
• Ability to be flexible and the willingness to learn new responsibilities in a short time.
  
  
• Ability to apply skills learned to similar activities.
  
  
• Ability to work in a team environment and the flexibility to move from one project to another.
  
  
• Ability to work cooperatively.
  
  
• Ability to work with a diverse group of internal and external individuals.

Preferred Knowledge and Skills

• College degree or some college coursework.

Regular Work Hours/Travel Requirements

About USI         

The University of Southern Indiana is a public higher education institution located on a beautiful 1,400-acre campus in Evansville, IN. We offer employees exceptional benefits! Benefits for this position include:

• Affordable medical, dental, vision, life and short term and long-term disability insurance plans.
• Retirement plan where the University makes the total contribution equivalent to 7% of annual salary.
• Full tuition fee waiver for employees/75% for spouses and dependent children.
• Accrue up to 10 paid vacation days per fiscal year – accrual increases after 4, 7, and 11 years of service

For more information about the benefits that USI offers, please visit www.usi.edu/hr/benefits.

About the College

Kinney College, along with university support, offers a robust infrastructure for program success, including a dedicated four-person technology team supporting academic programs and five full-time academic advisors available for student advising and activities. All clinical programs within the College are fully accredited, with an exemplary record in student licensure achievements.

About the Department

For more information about Kinney College of Nursing and Health Professions at the University of Southern Indiana, please visit usi.edu/health.

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Pre-Employment Screening

A background check will be required for employment in this position.

Authorization to Work in the United States

USI will not sponsor an employment-related visa for this position.

Interview Accommodations

Persons with disabilities requiring accommodations in the application and interview process please contact the manager of Employment at mcweinzapf@usi.edu or (812) 464-1840. Contacting the manager of Employment is intended for use in seeking disability-related accommodations only. For general applicant inquiries, contact Human Resources at HumanRes@usi.edu or (812) 464-1815.

EEO Statement

USI is an Equal Opportunity Employer as to all protected groups, including protected veterans and individuals with disabilities