Title: Customer Service Representative

Employee Status: Regular Full Time

Work From Home Option: Hybrid - 2 Days/Week (40% Remote)

FLSA Status: Non-Exempt

Job Overview:

The Customer Service Representative is primarily responsible for providing effective customer service for all internal and external calls by utilizing in-depth knowledge of company products and programs as well as team player within the department.

Essential Functions:

Provide general customer service information. (Hours of operation, directions, etc.)
• Ability to handle heavy call volumes of both inbound and outbound.
• Assist NYRA Bets and all other affiliate partners/customers with account inquiries.
• Troubleshoot password and basic technical/app inquiries.
• Research any misapplied information or customer discrepancies.
• Provide special event, promotions and wagering details.
• Assist customer via telephone and live chat as needed.
• Performs other duties as assigned by supervisors or other senior management.

Qualifications:

• High School Diploma or Technical Certification
Minimum three (3) years of experience in a call center or a customer service position with focus on customer, responding to and/or resolving customer inquiries via phone, live chat, and email.
Must have the flexibility to work weekends, holidays, or other shifts.
• Must have a dedicated/secure space when working from home.
• Strong computer skills (Microsoft and basic internet navigation)
• Able to handle high call volumes and excellent phone etiquette.
• Strong Organizational skills
• Attention to detail.
• Ability to multi-task and data entry
• Strong verbal communication
• Protect organizations values by keeping information confidential.
• Ability to adapt quickly to change, learn, and balance the understanding of different products.

Summary of Physical Requirements and Work Environment:

Walking and sitting

Pay Range / Salary:  $17.00