Title: Premium Sales & Hospitality Coordinator

Employee Status: Regular Full Time

Work From Home Option: Hybrid - 2 Days/Week (40% Remote)

FLSA Status: Non-Exempt

Job Overview:

Basic Responsibilities: Responsible for supporting the Premium Sales & Hospitality team with maintaining and organizing existing client relationships and files while generating new business revenue through sales efforts of premium hospitality areas at NYRA tracks, inclusive of seasonal packages, memberships, partial plan packages, suite rentals and group tickets

Essential Functions:

• Manage Premium Sales inquiries, ensure timely communication and fulfillment of accommodation requests.
• Facilitate, organize, and maintain the upkeep of existing and newly issued ticket agreements to clients.
• Extend customer support at Sales & Hospitality service desk and/or phone coverage as assigned.
• Provide exceptional customer service in every touchpoint with clients.
• Maintain accurate documentation of client information in Archtics/CRM.
• Contribute to the development and implementation of unique sales strategies, ideas, and programs as a means of producing new business opportunities.
• Responsible for managing entire sales cycle from prospecting clients, closing the sale and continued service for upsell.
• Assist Sr. Manager and Manager with the production of sales collateral for sales meetings.
• Participate and contribute to Premium Sales meetings and department wide Sales meetings.
• Foster positive, cooperative team culture by developing mutually beneficial working relationships with all team members, colleagues, and vendors.
• Attain individual and department sales goals as set by Senior Director, Ticket Sales and Operations.

Qualifications:

Education (minimum): Bachelor’s degree or equivalent experience
Experience: 2+ years of sales experience in sports/entertainment and/or thoroughbred racing.
Other Requirements:
• Excellent oral, written communication, customer service and problem-solving skills.
• Proficient computer skills including experience with (Word, Powerpoint, Excel and Outlook) as well as the ability to learn and master new software programs including NYRA’s CRM and ticketing system.
• Ability to function in fast-paced environment, handle multiple projects and adhere to deadlines.
• Driver’s license, ability to travel to Saratoga in the Summer. Available to work flexible hours including holidays, evenings and weekends.

Knowledge Required:

• Principles of sales via telephone, in-person and virtual communications;
• Principles of customer service;
• NYRA sales venues, products and services;

Summary of Physical Requirements and Work Environment:

OTHER REQUIREMENTS AND WORK ENVIRONMENT

Check the frequency per track season the worker is required to travel from Aqueduct to other locations:
Travel Requirements FREQUENCY
To Belmont
0-15%
To Saratoga
0-15%
International
0-15%

Pay Range / Salary:  $23.00 - $24.00