Title: Racing Relations Associate

Employee Status: Regular Full Time

Work From Home Option: Not Applicable

FLSA Status: Exempt

Job Overview:

The New York Racing Association (NYRA) is seeking a dynamic, committed, Racing Relations Associate to join our team. In this exciting role, you’ll help implement projects, initiatives, and processes in support of an enhanced Horsemen’s Relations program. This position promotes best-in-class hospitality and allows you to be a champion for horse men and women racing at all NYRA tracks. The ideal candidate is confident engaging with high-end clientele, understands the importance of outstanding customer service, and thrives in a fast-paced, team-oriented environment to ensure seamless daily operations. This position is onsite during live race days at both Saratoga Race Course and Belmont Park. Prior experience in the horse racing industry is required.

Essential Functions:

• Provides daily support to horse men and women to ensure smooth and seamless communication regarding ticket requests, on and off-track accommodations, and the timely delivery of trophies.
• Responsible for coordinating trophy orders and organizing trophy presentations for all winning connections.
• Helps secure and manage trophy and gifting contracts and proposals.
• Collaborates with internal teams to deliver marketing communications and updated website resources to assure effective messaging to all current and future racing participants.
• Aids in building relationships with transportation, hotel, and retails vendors to better serve guests and meet deadlines to enhance overall experience.
• Identifies and resolves customer issues quickly and efficiently without escalation.
• Supports the Racing Relations department with the development of policies and procedures aiming to consistently exceed expectations.
• Works closely with Senior Management and cross-functional teams to deliver a new rewards program focused on customer incentives.
• Acts as a resource in gathering customer feedback through online surveys, questionnaires, and email campaigns, striving to understand customer needs.

Qualifications:

Qualifications and Education Requirements: Minimum 5 years of working in the horse racing industry. Customer service or hospitality experience preferred.
Preferred Skills: Racing Industry Knowledge, Troubleshooting (Problem Solving), Customer Advocacy, Process Improvement, Communication Skills, Detail-Oriented, Relationship Management, Analytical Skills

Competencies:
• Elevates Everyone’s Experience through meaningful interactions and communication. And, by treating each other with respect and consistently displaying value and appreciation for the contributions of others.
• Advances a Culture of Safety and Integrity by acting in the organization’s best interest, adhering to all policies, and upholding ethical standards.
• Innovates and adapts by seeking feedback to improve performance, introducing new ideas and solutions to advance the organization.
• Shows Pride of Ownership by being accountable for your role and responsibilities, mentoring colleagues, maintaining transparency in all interactions, and sharing your success with everyone involved.
• Achieves Excellence by delivering your best effort, demonstrating exceptional leadership attributes, and persevering through challenges.

Summary of Physical Requirements and Work Environment:

This role requires on-site work in a live racetrack environment with prolonged standing, walking, and frequent hand use for handling materials, trophies, and technology. Work is performed both indoors and outdoors, with exposure to crowds, noise, and varying weather conditions, requiring adaptability in a fast-paced, customer-focused setting.

Pay Range / Salary:  $66,300.00 - $82,800