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About Us - Values Overview:
Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and the University of North Texas Health Science Center at Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year.
We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an inclusive environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team.
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Department Summary
The Student Services Department at UNT at Frisco strives to help students achieve academic and career related successes and overall wellbeing. Student Services is the center for all resources and information related to being a student at UNT at Frisco.
Frisco Student Services delivers holistic and student-centered programs that support our students from the moment they walk through our doors until the day they walk across that stage as graduates. Working closely with faculty and industry partners, we strive to create an environment that cultivates the academic, personal, and professional success of the UNT at Frisco population. UNT at Frisco Student Services enhances the student experience by providing co-curricular activities aligned with students' academic and professional goals.
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Position Overview
This in-person position will serve as a positive and helpful presence as the Welcome Desk Supervisor for the front desk at Frisco Landing. This person will be the building gatekeeper and assist with trouble shooting/problem solving for student needs and maintain excellent communication channels with all unit leaders to ensure up to date information is shared with staff, students and visitors. The Welcome Desk Supervisor will ensure that timely and accurate data is collected and kept on those who communicate with the front desk.
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Minimum Qualifications
Associate's degree and three years' of moderately responsible and varied office administration or business management experience; or any equivalent combination of experience, education, and training.
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Knowledge, Skills and Abilities
Exceptional customer service skills. Intermediate Microsoft Office skills. Ability to work under pressure, to adjust to constant changes, to handle multiple tasks, and to coordinate the work of others. Ability to keep complex records, to assemble and organize data of complex nature, and to prepare and submit reports in acceptable formats. Ability to conceptualize, plan and organize multiple assignments effectively. Ability to work on complex and confidential tasks utilizing judgment, tact, and resourcefulness. Skill in developing and maintaining good working relationships. Knowledge of policies, practices, procedures and terminology of assigned function.
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Preferred Qualifications
Bachelors Degree Prior supervisory work or team lead to other peer workers Proficient in Microsoft Office suite, mainly Word, Excel, PowerPoint, TEAMS Excellent communication skills, particularly in helping to clarify complicated messages and repackage them in easy terms for front desk team or student/visitors
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Required License/Registration/Certifications
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Job Duties:
- Be a positive and helpful front facing presence to all who enter the building. A gatekeeper for visitors and students offering assistance wherever possible. Assist with trouble shooting and devising processes to keep Welcome Desk efficient.
- Keep frequent communication channels open with departments housed within Frisco Landing to ensure up to date information is shared with the Welcome Desk Team for optimal customer service delivery. Lead Welcome Desk Partner committee meetings to uncover deficiencies and improve collaboration.
- Ensure that timely and accurate data are kept at all times on those who approach and and communicate with the Welcome Desk so that appropriate assessment can be gathered, interpreted and shared with campus partners. This data is critical to determine funding for additional support.
- Utilize FERPA training to be able to handle student records with care and confidentially. Ensure student workers are well versed in FERPA rules to ensure compliance.
- Create a variety of safety readiness training working with UNT PD, Frisco PD and risk management to be able to respond to building emergencies and handle appropriately. Serve as a member of the UNT at Frisco Safety Committee.
- Implement all training for Welcome Desk staff on UNT policies and procedures and offer continued support, scheduling, supervision and timely performance evaluations.
- Act as a positive representative of the UNT and thus a constant role model for Welcome Desk team and other UNT employees.
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Work Schedule:
Monday-Friday 8-5, occasional evenings and Saturdays
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Driving University Vehicle:
No
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Security Sensitive:
This is a Security Sensitive Position.
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Special Instructions:
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Benefits:
For information regarding our Benefits, click here.
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EEO Statement:
The University of North Texas System is firmly committed to equal opportunity and does not permit -- and takes actions to prevent -- discrimination, harassment (including sexual violence) and retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, genetic information, or veteran status in its application and admission processes, educational programs and activities, facilities and employment practices. The University of North Texas System immediately investigates complaints of discrimination and takes remedial action when appropriate. The University of North Texas System also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist or participate in an investigative proceeding or hearing.
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