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About Us - Values Overview:
Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and the University of North Texas Health Science Center at Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year.
We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team.
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Department Summary
Administrative Information Support Services (AITS) is uniquely positioned to support the University's mission by providing the primary university-wide, shared resources of computing hardware, software, data and voice communications, and technology professional personnel on campus. AITS is called upon to provide computing and electronic communications resources when it can do so more effectively or more efficiently than separate units.
The Frisco IT team provides broad technology support for the College of Applied and Collaborative Studies (CACS) and UNT at Frisco campus-level units.
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Position Overview
This position is responsible for the administration and support of networked devices (i.e. Workstations, Servers, etc.), media devices, physical security devices, and other technology services for the College of Applied and Collaborative Sciences located at UNT at Frisco. This position will also have direct day-to-day communication with vendors, visiting faculty/staff, students and guests operating in conjunction with campus IT infrastructure via support ticket system. Direct involvement in deploying and supporting computers and technology for visiting faculty/staff, students, guests and vendors is expected. Position reports to IT Director, Senior IT Support Manager and Cross Functional Support Supervisors. Backup and on-call as needed with work driven via phone, in-person (in office and/or on-site), and/or digitally.
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Minimum Qualifications
Bachelor's Degree in related field and three years of related computing work experience; or any equivalent combination of education, training, and experience.
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Knowledge, Skills and Abilities
Prior experience with specific systems, equipment and software may be specified as needed by department. Knowledge of principles of computing and communications networks, and characteristics of computing hardware and software used in distributed environment. Knowledge of cloud-based, endpoint management and automation. Ability to operate various computer peripherals (keyboard, webcam, etc.) and to install computer hardware. Ability to assimilate, retain and utilize technical and applications-oriented information.
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Preferred Qualifications
Knowledge and experience with application package preparation and deployment using SCCM, JAMF, Group Policy, etc. Knowledge and experience creating and deploying operating system images using SCCM, JAMF, MDM, etc. Knowledge and experience with Windows Server operating systems. Practical experience with scripting and automation techniques on Windows, MacOS, etc. Minimal working knowledge of database concepts, including SQL querying and report building. Considerable experience developing both technical and end-user support documentation. Prior experience deploying and supporting audio/video and collaborative technologies; e.g. Extron, Crestron, Biamp, QSC, Mersive, etc.. Experience supporting and working with vendor supplied software applications and technologies. Experience providing technical support for live events. This position will be required to provide on-call and emergency response as needed.
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Required License/Registration/Certifications
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Job Duties:
- Package and deploy new software, updates, upgrades, operating systems, etc.
- Train student workers, part-time staff, new team members, etc.
- Draft and update end-user documentation, new systems documentation, changes updates, etc.
- Respond to incidents and support requests, update and resolve support tickets, and other help desk operations
- Coordinate with UNT distributed IT support teams and 3rdparty vendors
- Provide on call support during evenings, weekends, holidays, special events, and off-hours as necessary
- Deploy and provide advanced support for servers, computers, printers, audio video systems, and other technology for use by College of Applied and Collaborative Sciences students, faculty, staff, and guests
- Follow IT security best practices and perform regular auditing of security for deployed systems
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Work Schedule:
Monday thru Friday. 7:30am - 4:30pm w/ Transition to Tuesday thru Saturday schedule by Fall 2025.
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Driving University Vehicle:
Yes
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Security Sensitive:
This is a Security Sensitive Position.
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Special Instructions:
Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted.
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Benefits:
For information regarding our Benefits, click here.
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EEO Statement:
The University of North Texas System is firmly committed to equal opportunity and does not permit -- and takes actions to prevent -- discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking) and retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status in its application, employment practices and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities, facilities and employment practices. The University of North Texas System promptly investigates complaints of discrimination, harassment and related retaliation and takes remedial action when appropriate. The University of North Texas System also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist or participate in an investigative proceeding or hearing.
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