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About Us - Values Overview:
Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and the University of North Texas Health Science Center at Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year.
We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team.
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Department Summary
HSC Health is the academic clinical practice of the Health Science Center, where quality care meets quality education.
HSC Health primary and multispecialty care offices are located on the HSC, Denton and Dallas UNT System campuses, focusing on improving health outcomes to build healthier communities. Care includes mobile health initiatives and extends to hospitals, surgery centers, long-term/continuing care centers, and in-home care.
HSC Health’s interprofessional teams work collaboratively to achieve an optimized treatment plan tailored to the individual patient. Physicians, nurse practitioners, physician assistants, physical therapists, pharmacists, social workers, psychologists, specialized technicians, nurses, and more work together while intentionally integrating healthcare students, residents, and fellows to deliver care to our community.
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Position Overview
The Supervisor of Clinical Operations is responsible for the day-to-day supervision of the clinical operations within assigned clinics or areas of the Center for Older Adults. This includes staff supervision, development and implementation of policies and procedures, staff development and coordination with all relevant internal and external stakeholders. The Supervisor, Clinical Operations, collaborates with the Manager of Clinical Operations to ensure consistent communication with the Center for Older Adults and throughout HSC Health.
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Minimum Qualifications
Bachelor's degree and three (3) years of related experience; or equivalent combination of education and experience.
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Knowledge, Skills and Abilities
* Ability to provide team leadership to coordinate, oversee, and monitor clinical scheduling, clinical operations
* Must be computer literate and technologically competent to communicate in written and electronic media at all levels within a health care organization
* Knowledge and demonstrated capability of using clinical scheduling software, electronic medical record systems, and Microsoft Office software applications
* Excellent written, verbal and interpersonal communication skills
* Ability to provide encouragement to team members, including communicating team goals and identifying areas for new training or skill checks
* Ability to respond to Clinical Operations Team member questions, concerns, and oversee teamwork assignments for quality and policy compliance
* Ability to provide quality customer service, including interacting with clients, responding to inquiries, and effectively handling clinical operation issues and concerns
* Ability to prioritize and multi-task in an effective and efficient manner while meeting all required deadlines
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Required License/Registration/Certifications
Licensed nurse or certified medical assistant
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Job Duties:
- Direct the day-to-day operations of the medical practice office.
- Supervise the activities of the support staff, including front desk registration, medical assistants.
- Manage the clinical schedule of the clinicians within the practice management system, to support clinic objectives and scheduling targets.
- Assure that insurance, billing and collection activities are performed accurately and timely for the practice office.
- Coordinate with other HSC offices/departments to meet practice goals and objectives.
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Physical Requirements:
- Communicating with others to exchange information.
- Lifting and Moving objects up to 20 pounds.
- Sedentary work that primarily involves sitting/standing.
- Moving about to accomplish tasks or moving from one worksite to another.
- Repeating motions that may include the wrists, hands and/or fingers.
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Environmental Hazards:
- Exposure to fumes or airborne particles.
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Work Schedule:
Monday - Friday 7AM - 5PM
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Driving University Vehicle:
No
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Security Sensitive:
This is a Security Sensitive Position.
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Special Instructions:
Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted.
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Benefits:
For information regarding our Benefits, click here.
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EEO Statement:
The University of North Texas System is firmly committed to equal opportunity and does not permit -- and takes actions to prevent -- discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking) and retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status in its application, employment practices and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities, facilities and employment practices. The University of North Texas System promptly investigates complaints of discrimination, harassment and related retaliation and takes remedial action when appropriate. The University of North Texas System also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist or participate in an investigative proceeding or hearing.
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