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About Us - Values Overview
Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and the University of North Texas Health Science Center at Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year.
We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team.
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Department Summary
The Department of Housing and Residence Life at the University of North Texas is a growing organization which serves over 6400 students in 14 residence halls. Our department is organized into the following areas: Residence Life, Systems and Services, and Facilities and Business Operations. UNT Housing contributes to the mission of the university by promoting safe and all-embracing living environments, fostering student connections and campus engagement, and providing unique learning opportunities.
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Position Overview
This position provides direct management to Housing Systems and Services and coordinates with residence hall staff to facilitate the daily functions involving customer situations that route through the front line staff for Housing customer service.
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Minimum Qualifications
Bachelor's degree in related field five years of professional related experience; or any equivalent combination of education, training, and experience.
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Knowledge, Skills and Abilities
Strong working knowledge of applicable federal and state laws relating to area of assignment, including safety and security precautions appropriate to work performed and supervised.Knowledge of University organizations, operations, policies and procedures including assigned function/area.Advanced communications skills both orally and in writing.Ability to establish and maintain effective working relationships.Sensitivity to student needs and the ability to relate to students, parents, faculty and staff, and the public. Ability to direct and coordinate various work efforts.Excellent supervisory and management skills.Knowledge of and ability to support the function and goals of a large and complex housing and residence life organization.
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Preferred Qualifications
master's degree
Star Rez experience
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Required License/Registration/Certifications
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Job Duties
- Manages the daily operations of Housing Services, overseeing the execution of established office protocol and practices. Serves as a resource for staff, responds to elevated customer service concerns, ensures a consistent customer service experience. Evaluates, plan, revises, and implements sustainable business practices within Housing Services personnel.
- Directly supervises Housing Services personnel, including Desk Coordinators and a Student & Program Coordinator. Provides feedback, conducts regular meetings, facilitates development opportunities, and completes formal evaluations of all direct reports. Oversees the supervision and direction of the Housing Ambassador and Part-Time Desk Clerk student staffing function to meet customer service and prospective student needs.
- Collaborates with University departments for recruiting and prospective student events to deliver information and student support through appropriate departmental participation.
- Coordinates with residence hall staff to facilitate completion of functions involving regular Housing System and Services operations.
- Participates in Housing Midlevel management team including preparation of annual and ongoing training for staff, supplemental training to address needs related to Assignments Office operations, information dissemination and other related duties.
- Oversees summer conference staffing and operations, including coordinating on-campus summer camps and managing the logistics of summer check-ins and check-outs.
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Physical Requirements
Communicating with others to exchange information.
Sedentary work that primarily involves sitting/standing.
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Environmental Hazards
No adverse environmental conditions expected.
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Work Schedule
8:00am - 5:00pm Monday - Friday with afterhours and weekend requirements as necessary for events/emergencies
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Driving University Vehicle
No
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Security Sensitive
This is a Security Sensitive Position.
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Special Instructions
Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted.
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Benefits
For information regarding our Benefits, click here.
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EEO Statement
The University of North Texas System is firmly committed to equal opportunity and does not permit -- and takes actions to prevent -- discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking) and retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status in its application, employment practices and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities, facilities and employment practices. The University of North Texas System promptly investigates complaints of discrimination, harassment and related retaliation and takes remedial action when appropriate. The University of North Texas System also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist or participate in an investigative proceeding or hearing.
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