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About Us - Values Overview
Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and University of North Texas Health Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year.
We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team.
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Department Summary
The College of Music operates within a dynamic, high-volume environment that blends performance, recording, and academic instruction. This position plays a critical role in enabling that ecosystem—ensuring that technology not only functions reliably but also evolves to support new creative and pedagogical possibilities. This position serves as a strategic partner in advancing innovative music technology initiatives and ensuring reliable, secure, and forward-looking infrastructure for faculty, staff, and students. The manager acts as a liaison between the College of Music and university IT, aligning specialized needs with institutional standards while supporting mission-critical systems.
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Position Overview
The Cross-Functional IT Support Manager leads the planning, implementation, and support of computing and instructional technology systems within the College of Music. This role oversees system administration, server infrastructure, security, and technology procurement while supporting a large-scale, performance-driven environment that includes faculty computing, AV, recording, live streaming, and digital media production.
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Minimum Qualifications
Bachelor's degree in related field and five years of related computing work experience; or any equivalent combination of education, training and experience.
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Knowledge, Skills and Abilities
Bachelor’s degree in information technology, Music Technology, Audio Engineering, or a related field.
Relevant professional experience in system administration, IT infrastructure, or technology support.
Experience supporting macOS and/or Windows environments in a professional setting.
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Preferred Qualifications
Experience in a music, media, or arts environment.
Familiarity with digital audio workstations (Pro Tools, Logic, Ableton) and music production workflows.
Working knowledge of audio systems, recording environments, or AV infrastructure.
Experience supporting high-performance or mission-critical environments (e.g., live production, recording, or streaming).
Exposure to emerging technologies such as immersive or multi-channel audio systems (e.g., Dolby Atmos).
Experience with enterprise endpoint management tools (e.g., JAMF) and scripting
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Required License/Registration/Certifications
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Job Duties
System & Endpoint Management
Administer and secure macOS/Windows environments using enterprise tools (JAMF). Handle scripting, patching, user access, and the maintenance of workstations and servers.
Music Technology & Audio Infrastructure
Support specialized DAWs (Pro Tools, Logic) and audio hardware. Manage signal flow, AV infrastructure, and immersive audio systems for recording, studios, and live performances.
Infrastructure & Network Strategy
Manage mission-critical servers and network security. Partner with central IT to plan scalable infrastructure, ensure data integrity, and manage disaster recovery protocols.
Operations & Procurement
Lead technology lifecycles, from researching and procuring hardware to managing vendor relationships. Maintain system documentation and enforce security policies.
Strategic Leadership & Liaison
Act as the primary link between the College of Music and University IT. Advise leadership on tech trends, supervise student staff, and advocate for the unique workflows of music production.
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Physical Requirements
Communicating with others to exchange information.
Moving about to accomplish tasks or moving from one worksite to another.
Moving self in various positions to perform tasks in tight and confined spaces.
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Environmental Hazards
No adverse environmental conditions expected.
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Work Schedule
Monday -Friday 8:00 to 5:00pm
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Driving University Vehicle
No
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Security Sensitive
This is a Security Sensitive Position.
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Special Instructions
Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted.
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Benefits
For information regarding our Benefits, click here.
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EEO Statement
The University of North Texas System is firmly committed to equal opportunity and does not permit –and takes actions to prevent – discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking), and retaliation on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or veteran status in its application, employment practices, and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities. UNT System Administration promptly investigates complaints of discrimination, harassment, and related retaliation and takes remedial action when appropriate. System Administration also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist, or participate in a related investigation or proceeding.
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