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About Us - Values Overview
Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and University of North Texas Health Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year.
We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team.
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Department Summary
Enrollment Systems supports key areas in the Division of Enrollment by developing and managing CRM solutions, improving digital platforms, employing data analytics to guide decisions throughout the student lifecycle, and maintaining technologies that strengthen service delivery.
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Position Overview
The Application Support Specialist performs analysis of data and business processes that support CRM/Salesforce operations and directives for the Division of Enrollment. Designs and develops system procedures for existing and proposed technology solutions.
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Minimum Qualifications
Bachelor's Degree with coursework in computing or information systems and three years' of progressively responsible computer programming and analysis experience; or any equivalent combination of education, training and experience.
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Knowledge, Skills and Abilities
Intermediate knowledge of the methods and equipment used in electronic data processing, including system analysis and design, and computer programming techniques.
Strong skill in writing programs for computer applications.
Strong skill in analyzing and solving complex data processing and computing problems.
Ability to coordinate a work team and train lower-level programmers and analysts for specific tasks or assignments.
Ability to communicate technical and other information to a variety of stakeholders.
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Preferred Qualifications
Experience in Peoplesoft Campus Solutions and Salesforce preferred.
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Required License/Registration/Certifications
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Job Duties
Support operational initiatives related to the CRM platform by assisting with day-to-day system administration, user support, workflow configuration, and business process improvements.
Assist with system testing, data quality reviews, report development, documentation, and quality assurance activities to help maintain the accuracy, reliability, and effectiveness of CRM operations.
Support the maintenance and continuous improvement of existing CRM functionality by validating system updates, monitoring data integrity, troubleshooting issues, and helping ensure CRM processes support enrollment management, student services, and institutional objectives.
Provide CRM user support by assisting with routine questions, troubleshooting access or functionality issues, documenting user needs, escalating complex problems, and helping staff understand established CRM processes and workflows.
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Physical Requirements
Sedentary work that primarily involves sitting or standing.
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Environmental Hazards
No adverse environmental conditions expected.
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Work Schedule
20 hours a week
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Driving University Vehicle
No
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Security Sensitive
This is a Security Sensitive Position.
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Special Instructions
Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted.
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Benefits
For information regarding our Benefits, click here.
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EEO Statement
The University of North Texas System is firmly committed to equal opportunity and does not permit –and takes actions to prevent – discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking), and retaliation on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or veteran status in its application, employment practices, and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities. UNT System Administration promptly investigates complaints of discrimination, harassment, and related retaliation and takes remedial action when appropriate. System Administration also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist, or participate in a related investigation or proceeding.
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