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Student Experience Representative, Quality Assurance
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Denton
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| The UNT One Stop provides holistic student support across enrollment and financial services functions within the Division of Enrollment. Our team members support students across various modalities, including in-person, telephone, and virtual services (online chat and case management). The Student Experience Representative, UNT One Stop position provides direct assistance to students, families, and customers in support of a progressive and simplified student experience. The position will guide students through processes related to admissions, enrollment, financial aid, student accounts, and financial literacy, proactively solving complex situations through direct intervention and collaboration across teams, departments, and divisions.
The position enables individuals to develop solutions for complex situations, thrive in a team environment, and systematically improve the student experience in partnership with our vast array of UNT campus partners. |
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Student Experience Representative, UNT One Stop
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Denton
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| The UNT One Stop provides holistic student support across enrollment and financial services functions within the Division of Enrollment. Our team members support students across various modalities, including in-person, telephone, and virtual services (online chat and case management). The Student Experience Representative, UNT One Stop position provides direct assistance to students, families, and customers in support of a progressive and simplified student experience. The position will guide students through processes related to admissions, enrollment, financial aid, student accounts, and financial literacy, proactively solving complex situations through direct intervention and collaboration across
teams, departments, and divisions.
The position enables individuals to develop solutions for complex situations, thrive in a team environment, and systematically improve the student experience in partnership with our vast array of UNT campus partners. This position will work alongside Front Counter, Contact Center, and Student Money Management Center staff and student employees of the UNT One Stop. |
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Web Coordinator
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Denton
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| The Web Coordinator supports the Division of Student Affairs website to ensure optimal user experience across desktop and mobile platforms. The role also assists departments throughout the division with web-related requests and initiatives. |
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Financial Aid Administrator
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Denton
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| This position is responsible for managing a student financial aid caseload, processing of aid adjustments, assisting with officewide quality controls, and counseling students regarding financial aid to include eligibility requirements, available financial aid options, and the requirements for the renewal and retention of aid programs. Position serves as main point of contact for internal inquiries regarding a students financial aid status and for ensuring that student inquiries have been resolved. Serves as backup to the customer service team. This position must possess a deep understanding of federal, state, and institutional financial aid and scholarship policies in order to effectively counsel students and assist with the accurate and timely processing of their financial aid. |
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Risk Management Systems Manager
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Denton
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| This position is responsible for providing systems administration support to the department. Position manages and maintains departmental information systems. The position is responsible for collecting and maintaining relevant data and information, data analysis and identification of trends to area directors with decision making and managing their operations, tracking internal and external audit findings, assisting with project coordination and producing reports for various audiences. The position also provides internal information technology and systems support, including website support, for all operations within the Risk Management Services department. |