Benefits

Regent offers a wide range of generous benefits including health, life and disability insurance; flexible spending accounts; tuition incentives; fully vested retirement plans; life and disability insurance options, time off, and more. All regular faculty and staff serving at Regent and working a minimum of 30 hours per week will receive an attractive benefits package.

The Admissions Team Coach is responsible for assessing and coaching the Admissions Counselor’s/Consultant’s performance to meet key performance metrics on a weekly and monthly basis. This is executed by live monitoring calls, data monitoring, reviewing recorded calls and real-time coaching throughout the day. In partnership with Admissions leadership, the Admissions Team Coach is responsible for assuring their team members contribute to the school specific goals as assigned by University leadership.

Essential duties:

• Monitor/Coach an assigned team of 8 - 10 and be held accountable for the performance goals.
• Self-train in program & system knowledge and best practices in sales/admissions.
• Develop training presentations and activities that will help Admissions Counselors/Consultants to grow.
• Analyze data, identify performance gaps and provide feedback.
• Document daily, weekly, and monthly feedback to team members to demonstrate well thought out plan of action and individualized approach to leadership.
• Identify agent performance trending opportunities and provides feedback to Admissions leadership of training needs for the team.
• Participate in weekly meetings with the supervisor to discuss strategies to improve overall team performance.
• Recommend ideas and initiatives to promote teamwork and positively impact performance metrics for the team as well as the entire Admissions Counselor/Consultant team.
• Facilitate daily huddles with Admissions Counselors/Consultants to discuss any goals, trends, solutions and action plans.
• Perform projects and other duties as assigned.

Qualifications:

• Bachelor's degree preferred.
• 2-3 years leadership experience in a call center environment, preferred
• Proven ability to coach/motivate a team to performance metrics

Candidates must have:

• Excellent written and verbal communication skills
• Strong interpersonal skills
• Ability to maintain level-headed in a high-pressured environment
• Excellent problem-solving/analytical skills.
• Commitment to Regent’s core values of Excellence, Innovation, and Integrity 

Regent University does not discriminate in employment in its programs or activities on the basis of race, color, national or ethnic origin, sex, disability, age or veteran status. For full Non-Discrimination Policy click here.