Major Function/Purpose of Position: Provides customer service and skilled academic records support in the Registrar’s Office. Responsible for the performance of a variety of duties related to the accuracy, maintenance, security and validation of student records, which includes research as necessary.

Work Location: Virginia Beach, VA

Essential duties:

• Provide customer service, phone coverage, backup to the front desk, and general information relating to academic forms, schedules, policies and procedures.
• Maintain and update student records in Banner to include international and conditionally accepted student record updates.
• Process academic forms such as status changes, record updates, change of field of study, and so forth.
• Process electronic requests such as add/drop forms, withdrawal from the university requests, change of campus, and so forth.
• Communicate with schools and departments to resolve student record concerns. 
• Assist other staff at peak times and perform other duties as specified by direct supervisor or Registrar.

Qualifications:

• Education: Bachelor's degree or equivalent relevant experience preferred.
• Data entry experience required
• Banner experience preferred
• Familiarity with basic research skills required

Candidates must have:

• Data entry experience, required.
• Banner experience, preferred.
• Excellent communication and customer service skills
• Ability to work quickly and accurately with attention to detail. 
• Adaptable to changes in curricular design and academic policies.
• Contentment with repetitive tasks. 
• Commitment to Regent’s core values of Excellence, Innovation, and Integrity 

Benefits

Regent offers a wide range of generous benefits including health, life and disability insurance; flexible spending accounts; tuition incentives; fully vested retirement plans; life and disability insurance options, time off, and more. All regular faculty and staff serving at Regent and working a minimum of 30 hours per week will receive an attractive benefits package.

Regent University does not discriminate in employment in its programs or activities on the basis of race, color, national or ethnic origin, sex, disability, age or veteran status. For full Non-Discrimination Policy click here.