Operations Coordinator
Location negotiable across NSW (subject to TAFE campus availability)
Permanent Full-time
Total Remuneration Package $132,022 includes salary ($108,494 - $116,838), employer's superannuation and annual leave loading
At TAFE NSW, we are dedicated to life-changing impact.
That’s why we offer world-class training and education that delivers the skills needed for the jobs of today and tomorrow.
Life-changing impact starts with an incredible team that sees their career as an opportunity to transform someone’s world. Whether that’s inspiring students, supporting each other, or helping our communities and industries flourish.
We live by TAFE NSW values: Customer Focus, Integrity, Collaboration, and Excellence. They define who we are, how we work and inspire our performance.
We invest in our people
At TAFE NSW, you will discover a diverse, dynamic, and collaborative environment, where you can innovate, create value, and do meaningful work.
We provide you with tools and ongoing training and professional development, health and wellbeing programs, and depending on your role, a 35 hour working week with a variety of flexible working options.
About the role
This role is responsible for coordinating a range of activities to enhance operational performance and support the achievement of team and business objectives. The Operations Coordinator is a strategic problem solver with a focus on operational excellence, bringing analytical skills to identify opportunities streamline processes across systems and platforms within the content team.
A key part of this role is leveraging tools like Jira, Confluence, ServiceNow, SharePoint, CRMs, and Sitecore to support project tracking, collaboration, reporting and content distribution.
With strong analytical skills you'll develop reports and dashboards provide visibility into operational metrics and team performance, where you’ll also identify areas for workflow improvements or transformation.
Resolute in the pursuit of continuous improvement, you will proactively identify technological improvements, provide recommendations to support operational efficiency, and lead implementation plans.
About You
- You’re a curious problem solver and a strong communicator and collaborator to work effectively in cross-functional groups
- You’re adaptable and resilient to shifting priorities in a dynamic and purpose-driven team
- You’re proactive in driving meaningful improvements and contributing to operational success
- You want to grow your career in a role that blends strategy, technology, and process efficiency.
Essential Requirements
- You hold a degree qualification in a related field or equivalent skills, knowledge and experience.
- You have demonstrated experience coordinating content and information operations or projects across multiple teams and technical platforms
- You have demonstrated experience in operational planning incorporating multiple streams of activities.
Highly regarded
- You have experience analysing data and creating meaningful insights, supporting performance monitoring and decision making.
- You have experience translating functional business gaps into technical requirements to enhance systems and processes.
- You can work on concurrent projects with differing project management methodologies, primarily Agile and Waterfall.
- You can effectively prioritise critical organisational priorities, service requests / defect resolution for external platforms and BAU service delivery.
Our commitment to Diversity, Equality, and Inclusion
We are committed to creating a culturally safe and accessible workplace where dignity, trust, respect, and the promotion of diversity and inclusion are valued, so you can safely bring your whole self to work and connect with your community through our many diverse employee networks.
If you require an adjustment in the recruitment process, please contact our Talent Acquisition Advisor listed below.
A career of life-changing impact awaits you. Apply now!
Applications close 11.55pm AEST Monday 28 April 2025
To apply for this role, click on 'apply now' and provide:
- Your current resume
- Copies of your qualifications (upload as one PDF file). Certified copies preferred; these will be required if successful for the role.
- Response to one targeted question when prompted in the application form (max 300 words)
Targeted Question: Can you share an example of a workflow or technical process improvement you implemented that enhanced operational efficiency and/or improved reporting? How did you identify the opportunity? What strategies did you use to drive adoption and measure its success? What was your approach to embedding continuous improvement?
General recruitment and adjustment enquiries: contact Ravinder Mansfield, Talent Acquisition Advisor, Email: Ravinder.mansfield1@tafensw.edu.au or Tel: (02) 7921 2973.
Role-specific enquiries: Aliena Conciatore, Manager Stakeholder & Operations, aliena.conciatore@tafensw.edu.au
For helpful insights into preparing your application, TAFE NSW’s recruitment process, and getting interview ready, read through our Application Process and the interactive Capability Application Tool.
This is a child-related position. A Working with Children Check is a prerequisite for anyone in child-related work. It involves a national criminal history check and review of findings of workplace misconduct.
To be eligible for positions at TAFE NSW, you need to be an Australian Citizen or Permanent Resident of Australia or a New Zealand citizen with a current New Zealand passport.
An eligibility list, valid for 18 months, may be created for this position, and position(s) of the same classification that subsequently becomes vacant, may be filled via this recruitment.
Location is negotiable across our TAFE NSW campuses. Please note your preferred campus location is not guaranteed and is subject to campus availability at the time of offer.