TAFE NSW Life-Changing Careers
Customer Experience Coordinator
Bradfield Senior College, located at St Leonards, NSW
Permanent Full-Time
Package valued up to $93,433, includes salary ($74,912 - $82,688), superannuation and leave loading
Join Bradfield Senior College: Shaping Futures Since 1993!
At Bradfield Senior College, we’re not just a school; we’re a launchpad for creativity and success. Our vibrant community caters to students in Years 11 and 12, offering a personalised approach that empowers young minds.
As part of TAFE NSW, we specialise in HSC and vocational courses that prepare students for dynamic careers in a diverse range of industries.
At Bradfield, we embrace diversity.
You will experience a workplace culture that thrives on valuing each individual’s uniqueness and fostering an inclusive and supportive environment. Be part of a forward-thinking institution that values growth, creativity, and excellence.
About the role
As a Customer Experience Coordinator, you’ll be at the heart of shaping a seamless and engaging student journey, from initial enquiry through to course completion. In this dynamic role, you’ll collaborate with a diverse range of stakeholders to promote our courses and services and maintain course and student data in multiple TAFE NSW and Bradfield specific recording systems, contributing directly to student growth and the strategic success of Bradfield and TAFE NSW.
You’ll supervise a committed team, coordinating day-to-day operations and fostering a collaborative environment focused on delivering exceptional service. Based on campus full-time, you’ll engage directly with students and their parents/carers and customers, playing a key role in creating meaningful, face-to-face connections.
Your passion for customer service and leadership will help drive a culture of excellence and ensure every student has a positive and supportive experience.
About You
You excel at building positive connections with team members, stakeholders, and customers, and enjoy leading with a strong customer-first mindset. With excellent communication, coordination and tech skills, you’re comfortable juggling resources to keep things running smoothly, even when priorities shift. You’re proactive and always looking for ways to improve processes to make the customer experience better.
As a part of this role, you may be required to travel within the Sydney metro region when required.
To be successful in this role, you will demonstrate the ability to meet the essential requirements and focus capabilities outlined in the position description.
To find out more about the role, click to view the Position Description.
Our commitment to Diversity, Equality, and Inclusion
We are committed to creating a culturally safe and accessible workplace where dignity, trust, respect, and the promotion of diversity and inclusion are valued, so you can safely bring your whole self to work and connect with your community through our many diverse employee networks.
If you require an adjustment in the recruitment process, please contact our Talent Acquisition Advisor listed below.
A career of life-changing impact awaits you. Apply now!
Applications close 11.55pm AEST Monday 23 June 2025
To apply for this role, click on 'apply now' and provide:
- Response to the targeted question when prompted in the application form (max 300 words)
Targeted Question: Tell us about a time you supported a team during a high-demand period. How did you guide others and coordinate priorities to ensure the delivery of quality customer outcomes?
General recruitment and adjustment enquiries: contact Talent Acquisition Advisor Shay El-ardenli at shayma.elardenli@tafensw.edu.au and 02 7921 0896
Role-specific enquiries: contact Deanna Carlsen, position title, via email at Deanna.Carlsen@tafensw.edu.au or 02 7920 7745
For helpful insights into preparing your application, TAFE NSW’s recruitment process, and getting interview ready, read through our Application Process and the interactive Capability Application Tool.
This is a child-related position. A Working with Children Check is a prerequisite for anyone in child-related work. It involves a national criminal history check and review of findings of workplace misconduct.
To be eligible for positions at TAFE NSW, you need to be an Australian Citizen or Permanent Resident of Australia or a New Zealand citizen with a current New Zealand passport.
An eligibility list, valid for 18 months, may be created for this position, and position(s) of the same classification that subsequently becomes vacant, may be filled via this recruitment.