A career of life-changing impact
Student Engagement Specialist
Location Negotiable (subject to TAFE NSW campus availability)
Permanent Full-time
Salary package of $142,978.17 includes a base salary of ($115,151,00 - $127,104.00) + employer contribution to superannuation and annual leave loading
At TAFE NSW, we are dedicated to life-changing impact.
That’s why we offer world-class training and education that delivers the skills needed for the jobs of today and tomorrow.
Life-changing impact starts with an incredible team that sees their career as an opportunity to transform someone’s world. Whether that’s inspiring students, supporting each other, or helping our communities and industries flourish.
We live by TAFE NSW values: Customer First, Integrity, Collaboration, and Excellence. They define who we are, how we work and inspire our performance.
We invest in our people
At TAFE NSW, you will discover a diverse, dynamic, and collaborative environment, where you can innovate, create value, and do meaningful work.
We provide you with tools and ongoing training and professional development, health and wellbeing programs, and depending on your role, a 35 hour working week with a variety of flexible working options.
About the role
The Student Engagement Specialist is responsible for supporting and undertaking the research, design and implementation of student engagement strategies, frameworks, and solutions to improve student engagement and retention levels.
About You
You have extensive experience in project management and are able to hit the ground running. You have experience in running events, start to finish, and have experience in technology systems related to these programs. You have impeccable communication skills, are analytical, organised and a natural problem solver. You enjoy building trusting relationships, collaborating with your Team and taking initiative.
You will have demonstrated experience delivering customer communications and engagement strategies, campaigns, frameworks, governance, standards and plans across the customer lifecycle within a large education/training service delivery organisation or similar. You are able to leverage research and analyse customer engagement data to inform and improve engagement strategies, campaigns and solutions. You have an innovative approach to serving at risk customer cohorts and developing programs and solutions in collaboration with stakeholders to support achievement of specific objectives.
To find out more about the role, click to view the Position Description.
Our commitment to Diversity, Equality, and Inclusion
We are committed to creating a culturally safe and accessible workplace where dignity, trust, respect, and the promotion of diversity and inclusion are valued, so you can safely bring your whole self to work and connect with your community through our many diverse employee networks.
If you require an adjustment in the recruitment process, please contact our Talent Acquisition Advisor listed below.
A career of life-changing impact awaits you. Apply now!
Applications close 11.55pm AEST Thursday 19th June 2025
To apply for this role, click on 'apply now' and provide:
- Your current resume
- Response to the targeted question when promoted in the application form (MAX 300 words)
Targeted Question: Please provide an example of when you have leveraged technology to deliver a program to students at scale. Describe the objectives, your specific responsibilities, the challenges you encountered and the outcomes or impact of your efforts.
General recruitment and adjustment enquiries: contact Talent Acquisition Advisor, Kayla Smith, kayla.smith64@tafensw.edu.au.
Role-specific enquiries: contact Senior Manager Student Strategy & Engagement, Rachel Walters, Rachel.walters11@tafensw.edu.au.
For helpful insights into preparing your application, TAFE NSW’s recruitment process, and getting interview ready, read through our Application Process and the interactive Capability Application Tool.
This is a child-related position. A Working with Children Check is a prerequisite for anyone in child-related work. It involves a national criminal history check and review of findings of workplace misconduct.
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To be eligible for positions at TAFE NSW, you need to be an Australian Citizen or Permanent Resident of Australia or a New Zealand citizen with a current New Zealand passport.
An eligibility list, valid for 18 months, may be created for this position, and position(s) of the same classification that subsequently becomes vacant, may be filled via this recruitment.
Location is negotiable across our TAFE NSW campuses. Please note your preferred campus location is not guaranteed and is subject to campus availability at the time of offer.