TAFE NSW Life-Changing Careers
Customer Experience Consultant
Bradfield Senior College, located at St Leonards (NSW)
Temporary Part-time (3 days/week) for 6 months
$80,502 – $88,860 salary package - includes base salary ($70,926 - $78,289), plus employer’s contribution to superannuation and annual leave loading (paid pro-rata)
Join Bradfield Senior College: Shaping Futures Since 1993!
At Bradfield Senior College, we’re not just a school; we’re a launchpad for creativity and success. Our vibrant community caters to students in Years 11 and 12, offering a personalised approach that empowers young minds.
As part of TAFE NSW, we specialise in HSC and vocational courses that prepare students for dynamic careers in a diverse range of creative industries.
To learn more about Bradfield College, please visit What we do, Bradfield Senior College
At Bradfield, we embrace diversity.
You will experience a workplace culture that thrives on valuing each individual’s uniqueness and fostering an inclusive and supportive environment. Be part of a vibrant, forward-thinking institution that values growth, creativity, and excellence.
About the role
As a Customer Experience Consultant, you’ll play a key role in supporting the end-to-end customer journey while delivering high-quality administrative support. Your contribution will help drive TAFE NSW strategic objectives, maximise student enrolments, and uphold a culture of excellence in customer service.
This role is based onsite at Bradfield Senior College in St Leonards, with a requirement to work three days per week (working days can be negotiated).
With your passion for customer service and your natural leadership style, you’ll help create a positive, supportive experience for every student while championing a customer-first culture.
About You
You are passionate about delivering outstanding customer service and take pride in creating positive experiences for others. You bring strong motivation, a proactive mindset, and proven experience in providing high-quality administrative support.
You build strong, constructive relationships with ease, whether with colleagues, stakeholders, or customers, and thrive in a collaborative environment. With excellent communication, coordination, and digital skills, you’re confident managing competing priorities and adapting in a fast-paced setting.
To be successful in this role, you will demonstrate the ability to meet the essential requirements and focus capabilities outlined in the role description.
To find out more about the role, click to view the Role Description.
Our commitment to Diversity, Equality, and Inclusion
We are committed to creating a culturally safe and accessible workplace where dignity, trust, respect, and the promotion of diversity and inclusion are valued, so you can safely bring your whole self to work and connect with your community through our many diverse employee networks. If you require an adjustment in the recruitment process, please contact our Talent Acquisition Advisor listed below.
To apply for this role, click on 'apply now' and provide:
- Response to the targeted question when prompted in the application form (max 300 words)
Targeted Question: Describe a time you managed a challenging customer interaction. How did you assess the situation, communicate effectively, and resolve the issue to achieve a positive outcome?
A career of life-changing impact awaits you. Apply now!
Applications close 11.55pm AEST 28 May 2026
Additional Information:
General recruitment and adjustment enquiries: contact Talent Acquisition Advisor Shay El-ardenli at shayma.elardenli@tafensw.edu.au and 02 7921 0896
Role-specific enquiries: contact Deanna Carlsen, position title, via email at Deanna.Carlsen@tafensw.edu.au or 02 7920 7745
For support with preparing your application and understanding the recruitment process, visit our Application Process page, and explore the helpful resources available through I Work for NSW.
This is a child-related position. Successful candidates must hold a valid NSW Working with Children Check (WWCC) prior to commencing. TAFE NSW will also conduct an Australian National Criminal Record Check on the preferred applicant as part of the pre‑employment process.
To be eligible for a position at TAFE NSW, you must be an Australian citizen, a permanent resident of Australia, or a New Zealand citizen with a current New Zealand passport.
An eligibility list, valid for 18 months, may be created for this position and used to fill future vacancies.