Field Support Officer - TALENT POOL
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Job no: 505438
Work type: Temporary Full Time
Location: Statewide, Far West and North Central NSW, Gosford, Central Coast and Region, Goulburn & Southern Tablelands, Lake Macquarie, Lismore & Far North Coast, Newcastle, Hunter & Region, Port Macquarie & Mid-North Coast, Riverina & Murray, Southern Highlands, Sydney - East, Sydney - Greater West, Sydney - Inner West, Sydney - North/North West, Sydney - South, Sydney - West, Sydney City, Tamworth & North West NSW, Wollongong & The South Coast
Categories: Analysts, Field Implementation Officers, Help Desk/Support Services, IT Professional, Management and Supervision, Networking & Cyber, Programming, Project Management, Security, Systems Administration, Systems Architecture, Web Programming
Talent Pool for future temporary and permanent opportunities
Location negotiable across NSW (subject to availability)
$106,140 – $111,515 salary package - includes base salary ($93,514 - $98,249), plus employer’s contribution to superannuation and annual leave loading
At TAFE NSW, we are dedicated to life-changing impact.
That’s why we offer world-class training and education that delivers the skills needed for the jobs of today and tomorrow.
Life-changing impact starts with an incredible team that sees their career as an opportunity to transform someone’s world. Whether that’s inspiring students, supporting each other, or helping our communities and industries flourish.
We live by TAFE NSW values: Customer Focus, Integrity, Collaboration, and Excellence. They define who we are, how we work, and inspire our performance.
At TAFE NSW, you will discover a diverse, dynamic, and collaborative environment, where you can innovate, create value, and do meaningful work.
We provide you with tools, ongoing training and professional development, health and wellbeing programs, and a 35-hour working week with a variety of flexible working options.
The Field Support Officer plays a crucial role in providing technical assistance and support to a diverse audience, including staff, students, and key stakeholders across our geographically dispersed community. Leveraging their expertise from prior service desk and field support experience, they offer timely and effective solutions via a blend of virtual, on-site, and service desk support. Their responsibilities include diagnosing and resolving a wide range of client requests, from routine to complex, within the Digital Solutions Group.
We are seeking to create a Talent Pool, valid for 18 months, which may be used to fill future temporary and ongoing vacancies for this role.
About You
You are customer focussed with demonstrated technology expertise and ability to adeptly navigate both virtual and on-site support scenarios. You place your customers at the heart of every decision and elevate service resolution procedures to new heights.
This is a customer facing role and in addition to the above, you will also need to travel to various other campus locations within NSW as per business requirements.
Our commitment to Diversity, Equality, and Inclusion
We are committed to creating a culturally safe and accessible workplace where dignity, trust, respect, and the promotion of diversity and inclusion are valued, so you can safely bring your whole self to work and connect with your community through our many diverse employee networks. If you require an adjustment in the recruitment process, please contact our Talent Acquisition Advisor listed below.
To apply for this role, click 'apply now' and provide:
Targeted Question: Describe a situation where plans changed unexpectedly while you were delivering customer support in the field. How did you adapt, communicate with those affected, and ensure service delivery was not compromised?
A career of life-changing impact awaits you. Apply now!
Applications close 11:55pm AEDT Wednesday 28th October 2026
General recruitment and adjustment enquiries: contact Talent Acquisition Advisor Shweta Yadav via email shweta.yadav@tafensw.edu.au or phone 02 7921 2961
For support with preparing your application and understanding the recruitment process, visit our Application Process page, and explore the helpful resources available through I Work for NSW.
This is a child-related position. Successful candidates must hold a valid NSW Working with Children Check (WWCC) prior to commencing. TAFE NSW will also conduct an Australian National Criminal Record Check on the preferred applicant as part of the pre‑employment process.
To be eligible for a position at TAFE NSW, you must be an Australian citizen, a permanent resident of Australia, or a New Zealand citizen with a current New Zealand passport.
A talent pool, valid for 18 months, may be created for this position and used to fill future vacancies.
Considering a move to Regional NSW? The Welcome Experience is a free service offering personalised support to help you settle in, connecting you with local communities, essential services, and lifestyle opportunities.
Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time
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