• Student Services | UniSC Sunshine Coast, Sippy Downs
• Level 6, $92,964 - $100,603 p.a., plus up to 17% employer superannuation
• Full-time (36.25 hours per week), fixed-term appointment until December 2025

The Opportunity

Join our dynamic Student Central team and be the first point of contact for students and the community! You’ll provide high-quality support across walk-in, email, live chat, and phone enquiries, ensuring a seamless student experience. Supervising a team, you’ll mentor staff, oversee daily operations, and leverage call centre and CRM technologies to enhance service delivery. This role offers the opportunity to make a real impact in a fast-paced, student-focused environment while collaborating across multiple campuses.

Please note: there may be a requirement to undertake work during non-standard hours and opportunities for recreational leave may also be restricted during peak periods.

For more information on Student Services, please visit us online: Student Services

You will

• provide support to the Team Leader, as an escalation point for Student Central staff;
• assist with workflow management across all inbound and future student outbound channels; and
• ensure that staff training and quality of service is maintained.

About you

You’re a confident and adaptable communicator, able to engage effectively with diverse groups and provide support to clients facing complex challenges. Your strong interpersonal skills allow you to build credibility, foster positive relationships, and collaborate effectively with colleagues and stakeholders. A natural problem solver, you thrive in fast-paced environments, juggling multiple priorities and deadlines while maintaining keen attention to detail. With your initiative and solution-focused mindset, you’re ready to make a meaningful impact in a student-centered role.

You will possess:

• completion of a relevant tertiary qualifications combined with experience in a tertiary education setting; or extensive experience within a client support environment and a good understanding of the tertiary sector;
• proven success in coordinating a team within a flexible work environment, including roster management and work allocation in accordance with business needs;
• provide staff supervision and leadership in managing staff performance in the context of a multi campus model, including the development of training and induction material whilst maintaining a goal focused and strong integrated team culture;
• the ability to successfully analyse complex issues and provide innovative solutions to challenges within a continuous quality improvement environment; and
• a high level of digital literacy including experience with Customer Relationship Management systems and Microsoft Office Suite.

UniSC is an equal opportunity employer, committed to diversity and inclusion. We encourage applications from all backgrounds, including those with disabilities, women in STEM, First Nations Peoples, and individuals of diverse cultures, genders, abilities, and experiences. We value achievement relative to opportunity and encourage your commentary on your achievements in this context. For additional support during the application process, please contact us at unisc-careers@usc.edu.au or call +61 7 5430 2830.

Position Description:  493240 - Student Central Coordinator.pdf

All applications must be lodged through our website. To apply please visit our website at: Careers at UniSC

Applications for this position close midnight, Sunday 4 May 2025.

Your completed application must include:

• a resume, and a response to selection criteria. Noting that within the application form, we will request a statement addressing each of the selection criteria contained within the position description.

Further information regarding how to prepare your application is available on our website: Join our team

UniSC does not accept unsolicited applications. For agency inquiries, contact unisc-careers@usc.edu.au

We would love the opportunity to get to know you better, but we know it works both ways. To get to know a little more about us, visit us at: Welcome to UniSC and LinkedIn Life

Have questions or want to know more? For a confidential discussion, please contact:

Mrs Naomi Alberti
Team Leader, Student Central – Student Services
Phone: 07 5456 3540
Email: nrichar2@usc.edu.au

Discover UniSC

We're all about doing work that matters, connecting with great people, and being part of an incredible journey. We’re not the biggest university. But we’re growing every day, and doing big things. Like ground-breaking research, championing sustainability, producing gold-winning athletes and award-winning alumni.

We're one of the fastest growing universities in Australia, growing to over 2,000 people across 5 campuses in South East Queensland.

Teaching excellence is at the heart of what we do, and our commitment to sustainability is integrated into our teaching, research, and daily operations. Our research tackles the most pressing challenges of our time, with 26 research fields ranked at or above world standard according to the Excellence in Research for Australia Rankings. At UniSC you will have the opportunity to contribute to the educational landscape for future generations.

We foster a collaborative and supportive environment, encouraging continuous professional development and providing resources to enhance your career. We recognise and value the contributions of each team member to our culture and success. We're not afraid to be different, and we're looking for people who share our values and want to be part of a team that is working together to improve our local and global challenges.

Our Culture & Benefits:

• Our collaborative, passionate and welcoming culture is what really sets us apart.
• Modern teaching & research facilities.
• Professional development and career pathway opportunities.
• We are a proud recipient of the prestigious Athena SWAN Bronze Award, granted as part of the Science in Australia Gender Equity (SAGE) initiative.
• Flexible work arrangements & generous leave options.
• Salary packing options + 17% Super.
• EAP, fitness passport & discounted private health.