Customer Service Representative
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Job no: 40000003
Work type: On-call
Location: Williamsburg
Categories: Recreation
Job Summary
$15.76 / hour; On-Call positions available (up to 28 hours / week)
Performs responsible work in the daily operation of assisting the Department including assisting patrons and monitoring activities; may act as lead worker.
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Responsibilities
• Provides customer service to the public and internal customers in person and over the telephone; provides information and directs patrons to desired areas. • Completes registrations including payments; verifies cash drawer, closes out register and completes daily deposit reports. • Opens and closes the facility; monitors and oversees the facility activities; maintains the cleanliness of the facility which may include emptying trash cans, picking up litter, cleaning rest rooms, shelters and locker rooms; performs minor repairs and maintenance on equipment, grounds and any facility structures; ensures compliance of facility rules, safety standards and sanitation requirements; inspects facility to help ensure the safe and proper conduct of patrons. • Assists in the implementation of emergency action plan and responds to emergencies. • Schedules the use of meeting rooms and coordinates group rentals for paying groups; assists with the setup of tables and chairs, audiovisual equipment as needed. • Keeps inventory of office supplies and point-of-sale items and places orders.
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Qualifications:
• Any combination of education and experience equivalent to a high school diploma (dependent on assigned location); some work experience which shall have involved assisting the public, general record keeping and handling money. • Must possess reliable transportation to work site(s). • Depending on area assigned, must possess, or be able to obtain within 30 days of hire, a valid Virginia driver’s license and have an acceptable driving record based on James City County’s criteria. • Must possess, or be able to obtain within sixty (60) days of hire, certification in First Aid and Cardio Pulmonary Resuscitation (CPR) for Professional Rescuers (Infant, Adults, and Child). • Knowledge of principles and processes for providing customer service including setting and meeting quality standards for services, and evaluation of customer satisfaction; automated and manual record keeping. • Skill in use of computer software including Microsoft Office Suite. • Ability to communicate with the public and coworkers in an effective, professional, and courteous manner; explain and enforce all policies and rules in an effective manner; operate cash register, general office equipment, word processing equipment and microcomputers as required to accomplish the work assigned; handle money and maintain related fiscal records; maintain moderately complex records; independently apply and carry out policies and procedures within assigned area of responsibility; make mathematical computations with accuracy; follow verbal and written instructions.
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Click here for full job description. Accepting applications until position is filled. Cover letters and resumes may also be attached, but a fully completed application is required for your application to be considered.
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James City County is dedicated to building a diverse workforce and is committed to providing reasonable accommodations. If you need assistance with completing the employment application, please contact the HR Department at 757-253-6680 or email HR.Recruit@jamescitycountyva.gov.
Advertised: Eastern Daylight Time
Applications close: Eastern Standard Time
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