Job Summary

$55,910 - $87,282 / year DOQ + Full-Time County Benefits

Performs responsible work by providing technical and procedural support to end users of County information technology. Assembles, installs, and troubleshoots computer systems, ancillary equipment and software.

Responsibilities

• Troubleshoots problems related to computers, printers, software, and battery backups; assists in the installation of new computers, monitors, battery backups, office phones.
• Responds to service tickets in a timely and professional manner.
• Works with Information Technology staff on hardware and software purchases and assist in troubleshooting network issues including on-site visits.
• Oversees Department phone issuance, including analyzing user needs, troubleshooting phone problems.
• Performs other duties as assigned.

Qualifications:

• Any combination of education and experience equivalent to a Bachelor’s degree in computer science or related field; some experience in computer science or related field.
• Must possess, or be able to obtain within 30 days, a valid Virginia driver’s license and have an acceptable driving record based on James City County’s criteria.
• Provide customer service including setting and meeting quality standards for services, and evaluation of customer satisfaction; leadership techniques, principles, and procedures to assign work, schedule, supervise, train and evaluate the work of assigned staff.
• Knowledge of all aspects of computer support for Microsoft Window and Apple products.
• Skill in use of computer software, especially Microsoft Office 365 oral and written communication skills.
• Ability to maintain accurate and interrelated database records; understand and follow oral and written directions; establish and maintain effective working relationships with colleagues with the County and others contacted in the course of work.

Click here ​for full job description. Accepting applications until 11:55pm EST on 06/20/2025. Cover letters and resumes may also be attached, but a fully completed application is required for your application to be considered.