Job Summary

$51,881 - $92,872 / year or higher depending on qualifications + Full-Time County Benefits 

The James City Service Authority seeks an individual to perform responsible work gathering, researching, maintaining, and analyzing financial, purchasing, utility customer billing, and other JCSA operational data and processes

Flow into a new career with The James City Service Authority!

The James City Service Authority (JCSA) strives to be one of the market leaders in compensation offering competitive starting rates and predictable compensation pathways for its employees.

In addition to annual cost-of-living increases, our step pay plan provides regularly scheduled wage increases throughout the course of a career. * Candidates with minimum experience and qualifications may be hired into the first step of a pay grade. If hired at the entry level, the JCSA pay plan is structured to provide:

• 5.0% step increases annually for the first four years of service.
• 1.5% step increases annually, thereafter.

Click here to learn more about our compensation philosophy and view our step pay plan.

* Subject to Board approval, availability of funds, and other conditions.

Responsibilities:

• Researches and manages a variety of financial and operational issues to support JCSA’s fiscal and Customer Service operations.
• Responsible for sourcing quality products, goods, and services at competitive prices, negotiating with suppliers, and ensuring compliance with procurement policies and regulations; solicits telephone and written quotations for ordering materials and services.
• Enters purchase orders (POs) into MUNIS; monitors contract expiration dates and manages contract renewals.
• Supports Customer Service by answering customer inquiries and interpreting information from a variety of databases including customer billing software and Geographic Information System (GIS) software programs.
• Enters transactions into various computer-based applications such as MUNIS and SpryCIS; creates, processes, and manages purchasing workflow for JCSA staff, and assists in preparing weekly refund report for MUNIS entry.
• Reconciles end of month Customer Service reporting to accounting.
• Assists with other departmental functions including but not limited to budget, accounting, and risk management tasks, as needed.
• Coordinates customers move in and out requests, and service requests such as leak adjustments and water meter trouble shoots.
• Assists Business Manager, Assistant General Manager, and Customer Service Manager with varied tasks.
• Assists with Risk Management communications and administration as needed.
• Performs other duties as assigned.

Qualifications:

• High School diploma or equivalent, completion of business or accounting coursework a plus; and extensive experience working in utility billing, accounts receivable/payable, or procurement including customer service experience.
• Must possess reliable transportation to work site(s).
• Knowledge of data entry, automated financial recordkeeping systems, and various microcomputer software packages; and standard office procedures, practices, and equipment; principles and processes for providing customer service including setting and meeting quality standards for services, and evaluation of customer satisfaction.
• Skill in use of computer software, including Microsoft Office Suite.
• Ability to communicate effectively, both orally and in writing; establish and maintain effective working relationships with other county employees and the public; establish and maintain complex records; research, assemble, and organize data and prepare reports and correspondence; exercise independent judgment and initiative and attention to detail in accordance with established policies and procedures with minimal supervision; and resolve problems and complaints to deliver a high level of customer service.

Click here ​for full job description. Accepting applications until position is filled. Cover letters and resumes may also be attached, but a fully completed application is required for your application to be considered.