Location: SFCC Center located on the WSU Pullman, WA, Campus

Department: SFCC Pullman Campus

Salary Range: $3,752 - $5,011

Starting salary for this position is: $3,752 (Monthly)

Employees hired at the entry step of this range receive salary step advancement after six months and every 12 months thereafter. An employee hired at anything higher than the entry step of the range will have salary step advancement after 12 months and every 12 months thereafter until they reach the top of the salary range. Each salary step advancement will be approximately a 5% increase.

About Us 

Spokane Falls Community College, part of Spokane Colleges, serves 6,000 students with liberal arts/transfer and professional technical programs across a 12,302 square mile region in Eastern Washington.

Applications will be accepted until 4:00 p.m. PST on 12/29/2025. The application process will not be available after this time. To ensure consideration make sure your application is completed and submitted as soon as possible. Applications will only be accepted prior to 4:00 p.m. on the closing date.

About the Pullman Retention Specialist – DSO & GPS (Program Specialist 2)

JOB SUMMARY

Under general supervision of the Pullman Assistant Dean, the Retention Specialist will support the Pullman administrator, Pullman Student Services staff, the Spokane Falls Community College Academic Advising department, the SFCC GPS team, and the Pullman ABE/HS+ Lead by scheduling student appointments, communicating with students, paperwork flow, data entry, and monitoring student progress with the Pullman Team to achieve student progression and success.

This position serves as a designated student officer for international students at Pullman, including advising on admissions, immigration, travel, insurance, I-20, and OPT, and is a generalist for Pullman students in a variety of academic pathways.

This position assists prospective and current students and their advisors in the process of planning for a program of study designed to achieve the students’ academic goals and coordinates and supports program admissions as needed.

Responsible for the admission to the enrollment process, including managing, monitoring, and evaluating the new student funnel for the conversion of prospects at the Pullman Center. For retention, coordinates, monitors, and evaluates the progression of matriculated students with main office colleagues, the Pullman Faculty Advisor, and the Pullman Center Manager. Finally, this position is the primary coordinator for Pullman students’ completion and transfer exploration and services.

DUTIES AND RESPONSIBILITIES

Support Global Education’s international students

• Serve as Designated Student Officer (DSO) at SFCC Pullman. *
• Monitor and support international student admission and progression, including class attendance, GPA, payments, I-20 validity, mental health and well-being services, and transfer support. *
• Coordinate access to and participation in relevant events at Spokane Colleges and WSU Pullman and organize activities for international students at Pullman Center. *

Support persistence to degree completion

• Serve as Guided Pathways Specialist at SFCC Pullman. *
• Monitor Pullman student records for retention and progression, including completion of First Year Experience (FYE) 105, sub-plan coding, and graduation application. *
• Manage outreach efforts with the Pullman main office and the SFCC Academic Advising department in quarterly campaigns. *
• Respond to student inquiries, informing students about certificates and degrees, entrance requirements, etc. *
• Communicate with students via Zoom, email, or in person. *
• Assist students, GPS colleagues, and academic advisors with registration, other processes associated with education planning, and completing any necessary paperwork and transactions. *
• Serve as point-person for students within their respective Pathway, refer students to services and resources on- and off-campus as appropriate. *
• Work with the student management system; monitor student progress, contact students, and assist them to complete transactions *
• Support the work of faculty advisors and counselors within the Pathway *

Support Pullman student onboarding

• Serve as CRM expert user at SFCC Pullman; coordinate, develop, and report on campaign cycles. *
• Support and advise Pullman colleagues on the use of CRM. *
• Coordinate the use of CRM with SFCC Spokane colleagues and offices. *

Support student recruitment

• Prospect recruitment and student registration; program orientations and onboarding. *
• Calling campaigns; Mass text/emails to students; Registration reminders. *
• Ongoing student group support. *

Support Pullman student transfer coordination

• Serve as primary transfer contact for SFCC Pullman students. *
• Plan, coordinate, and host two or more annual transfer events focused on WSU, including other area colleges as appropriate. *
• Promote transfer events among Pullman students and faculty, and with WSU advising and academic teams. Produce print and digital materials to support these efforts.*
• Coordinate with Pullman Assistant Dean on cultivating relationships with area partners for Pullman student transfer success. *
• Collaborate with colleagues and offices at SFCC Spokane to monitor and, whenever necessary, adopt changes in policies and practices.
• Model professional decorum and mutual respect in all personal interactions. *
• Comply with district policies, procedures and directives, state and federal regulations, orders and statutes and collective bargaining agreements. *
• Support and advance Spokane Colleges’ strategic plan, and perform other duties as assigned. *

* Indicates this is an essential duty.

COMPETENCIES

• Manages Complexity
• Decision Quality
• Action Oriented
• Plans & Aligns
• Ensures Accountability
• Drives Results
• Collaborates
• Instills Trust
• Demonstrates Self-Awareness
• Self-Development
• Nimble Learning
• Situational Adaptability

Learn more about our competencies.

MINIMUM QUALIFICATIONS

• Associate degree from an accredited institution. Or an equivalent mix of education and experience that demonstrates the candidate meets all competency requirements for this position.
• Excellent interpersonal skills—able to demonstrate a helpful, professional attitude and create a positive environment in interactions with students, faculty, staff, and members of the public.
• Excellent communication skills—able to communicate clearly and effectively, whether in person or virtually, verbally or in writing.
• A team player—collaborates with others, able to problem-solve and focus on the good of the whole.
• Ability to take initiative and work independently in an organized, efficient manner, to balance multiple deadlines, and perform detailed work with accuracy despite interruptions.
• A high level of proficiency with office software and basic computer use; ability to learn new software as needed.

DESIRED QUALIFICATIONS

• Bachelor’s degree or higher from an accredited institution.
• Experience in a customer service role and/or a student services position.
• Experience in a higher education setting, especially a community college.
• Knowledge of FERPA.
• Additional knowledge of Spokane Colleges or Washington State policies and procedures.
• Familiarity with degrees/certificates and/or admission/registration cycles.
• Experience using a student management system.

PHYSICAL REQUIREMENTS

• Work is performed in an office environment with frequent interruptions and background noise.
• Work is sedentary.
• Move up to 25 lbs. frequently and up to 50 lbs. occasionally for student services events. Team lifts are encouraged and to be used at the employee’s discretion.
• Occasional kneeling, stooping, crouching, crawling, and climbing.
• Work directly with students/clients.

CONDITIONS OF EMPLOYMENT

• Full-time schedule (12 months, 40 hours a week).
• This position is overtime eligible.
• 6-month probationary period.
• Criminal background check is required.
• May be required to work alternate shifts, including some nights and weekends.
• Ability to travel locally.
• This position is covered under a collective bargaining agreement. Membership is optional.

Person hired must be able to provide acceptable documentation of U.S. Citizenship or lawful authorization to work in the United States. This is an absolute condition of employment. An offer of employment will not carry with it any responsibility or obligation on the part of the district to sponsor an H1-B visa. In addition, the Spokane Colleges maintain a drug-free work environment and prohibits all smoking in the college buildings and state-owned vehicles. Must be able to successfully work in and promote a multicultural work and education environment.  

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position. Once an applicant is chosen for a position, they are required to complete and submit a declaration regarding sexual misconduct and investigation per state law.

Benefits Information

Medical, dental, life and long term disability insurance benefits are provided as currently administered under Public Employees Benefits Board; WA State Retirement Plan; vacation and sick leave begin to accrue at the rate of one (1) day per month, upon employment. (For positions that are less than full time, leave accruals will be prorated to the percentage of the position.) This position is designated a bargaining unit position and union membership is not a condition of employment. Leave accruals and usage are governed by the WFSE collective bargaining agreement.

Public Employees Benefits Board

Additional benefits information

Required Application Materials

To qualify for consideration, applicants must meet required competencies and submit a complete application packet, which includes the following:

• Cover letter - addressing your qualifications relevant to the responsibilities of this position.
  
• Resume.
  
• References – the names, addresses, and phone numbers of three professional references.

For questions regarding a job application or the hiring process, or if you require an accommodation during the application or interview process, please contact HR at CCS.Recruiter@ccs.spokane.edu 

Equal Opportunity Institution

Spokane Colleges provides equal opportunity in education and employment and does not discriminate on the basis of race, color, national origin, citizenship or immigration status, age, perceived or actual physical or mental disability, pregnancy, genetic information, sex, sexual orientation, gender identity, marital status, creed, religion, veteran or military status, or use of a trained guide dog or service animal. This policy is in accordance with state and federal laws including Titles VI and VII of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, and the Americans with Disabilities Act of 1990.

Direct all inquiries or grievances regarding access, Title IX, ADA, equal opportunity compliance, and/or grievances to:
Frederick Davis, MA
Chief Human Resources Officer
Spokane Colleges
P.O. Box 6000, MS1004
Spokane, WA. 99217-6000
509-434-5040 / ccs.titleix@ccs.spokane.edu.