Client Advisor (Case Manager / Care Advisor)

• Leading not-for-profit, values-based organisation
• Great working environment, salary packaging benefits and travel allowance
• 12-month, part-time contract (4 days a week) position
• Office based role in Blackburn

What you do matters 

Are you looking for a job that truly makes a difference in the lives of others? Join our team Benetas and be a part of our mission to help older Victorians live their best lives.

We’re looking for a Client Advisor to manage Home Care Package recipients and other Benetas clients in the Metro East region, working as part of a team to ensure clients have programs / packages based on assessed need and personal goals, and one that promotes their wellness and independence. Some of your general duties will include:

• Provide packaged and private clients with appropriate information relating to their needs
• Undertake considered and respectful client intake and assessments, including planning, monitoring and regular reviews
• Assist clients in understanding of their package spend and the choices available to them
• Practice within applicable legislation while recognising and respecting the client’s right
• Actively promote and refer clients to Benetas services
• Implement best practice quality models of assessment, care plan development, implementation and evaluation

To best support our clients, we’re looking for people with:

• Tertiary qualifications in allied health or social services-related discipline (essential)
• Experience in case management of government-funded packages, community resources, and relevant legislation in the provision of aged care services
• A proven ability to take a holistic approach to client needs and service delivery 
• Exceptional interpersonal and communication skills to demonstrate empathy and understanding to older clients and their families
• A positive and proactive approach to working collaboratively within a team and the broader community
• An understanding of the issues experienced by aged care clients and their carers in the home and the differing social, spiritual and cultural needs of clients
• Competency in Microsoft Word and Excel programs
• Ability to provide or obtain a suitability police check outcome, and produce evidence of the 2024 flu immunisation

Why work with us? 

• Annual salary of $92,298.96 (pro rata) + superannuation + a travel allowance
• Not-for-profit salary packaging for $18,300 / $2,500 per year - offering you more take-home pay with less tax!
• Recently increased hourly rates, and guaranteed annual pay increases
• A comprehensive on-site orientation, training, and support, plus paid training hours to build your skills
• Proudly being part of a business that values Respect, Responsibility, Community, and Spirit
• A proven history of internal career progression and opportunities for you to move within Benetas so your story with us continues

What do we do? We care – in a big way!

Benetas is a leading not-for-profit organisation dedicated to actively working with older Victorians. We make a difference - We have been caring for older Victorians for over 70 years, providing a safe and supportive services that cater for all.

By working with our values in mind – Respect, Responsibility, Community, and Spirit, we are able to care for and celebrate every client and resident for being the incredible individual that they are. Not only do we celebrate our residents, but we celebrate each other. Care Workers and Nurses are the power source behind everything we do - they are everyday heroes who go above and beyond for others.

Have meaningful career with Benetas where the work that you do will really matter. Should you apply? It is a yes from us!  

We respect and value differences and encourage people of all ages and backgrounds to apply.