• New Operations Manager, permanent full-time position
• Leading NFP Aged Care Organisation
• Based in Hawthorn East and travelling across Villages in Victoria

Join our team of 2000+ people making a positive difference to over 15,000 older Victorians through aged care services. As a respected not-for-profit organisation, we’re transforming the experience of ageing through collaboration, new ideas and investment in people and services. 

The Role

This is a rare opportunity to step into a new senior operations leadership role in the retirement living sector. Reporting to the Retirement Living Business Manager, you’ll oversee the day-to-day and strategic operations of a diverse portfolio of retirement communities. Each site has its own character, strengths, and challenges - see all our Villages here. 

As the Operations Manager – Retirement Living, you will:

• Lead a team of Village Managers across a portfolio of retirement living communities, coaching and mentoring them to deliver high-quality resident services and meet operational performance goals
• Drive operational consistency and compliance across multiple sites, ensuring alignment with legislative requirements, the Retirement Living Code of Conduct/Practice, and Benetas policies and standards
• Champion a resident-first culture, overseeing complaint resolution, feedback systems, and engagement strategies to enhance resident wellbeing and satisfaction
• Act as a strategic partner to the Business Manager – Retirement Living, providing insights on portfolio performance, identifying risks and opportunities, and supporting service innovation
• Coordinate capital works and maintenance programs, in partnership with Property and Maintenance teams, to ensure safe, accessible, and high-standard living environments
• Oversee budget development and financial performance for each village, supporting Village Managers in fiscal management and driving cost-efficiency initiatives
• Manage high-risk operational matters, including incident escalations, reputational risks, and performance remediation plans, to protect residents and the organisation
• Represent the portfolio in organisational working groups and external industry networks, contributing to policy development, compliance reforms, and sector leadership initiatives

About you

• History of working in senior positions in retirement living, with a commitment to resident wellbeing and dignity
• Experienced leader, with values-based leadership style and proven ability to lead and develop multi-site operational teams
• Strong financial acumen including budget oversight and performance reporting
• Experience in project delivery, systems improvement, and change management
• Excellent stakeholder engagement skills and the maturity to interact with residents with empathy and respect
• Commercial acumen and sales experience, with a focus on collaborating with the sales team to maintain occupancy and foster a positive reputation
• A strong understanding of the Retirement Living Code of Conduct, the Retirement Villages Act and associated regulations
• Resilience, professionalism, and a commitment to creating a sense of inter-village communities within the portfolio

Why Benetas?

• Competitive Salary + Superannuation + Travel Allowance
• Not for profit salary packaging up to $18,600 per annum to reduce tax increase take home pay!  
• Job security with Permanent Full-Time employment, based at our Support Office at Hawthorn East 
• Be part of a growing retirement living portfolio a member of a dedicated and passionate management group
• Collaborative village environments with customer service, maintenance and sales personnel and active resident committees supported by a strong head office team
• Proudly being part of a business that values Respect, Responsibility, Community, and Spirit
• Career Progression – Internal promotions, cross-departmental mobility, leadership development opportunities, internal training programs + our own Scholarship program
• Recognitions and Awards – celebrate your achievements with peer and Benetas recognition programs

Join us on our fulfilling journey, as we transform the experience of ageing through collaboration, new ideas and genuine care. Across many different and interesting roles, we support our people to build meaningful connections and make a real impact by delivering exceptional, person-centred care. Live your best work/life in an inclusive, people-centred environment, where our values are deeply lived, your safety and well-being are a priority and your contribution is celebrated. Feel uplifted by our supportive and respectful culture, where purposeful work connects us and everything we do.

We are proud to provide an inclusive workplace - with a diverse workforce that reflects the client base. We respect and value differences and encourage people of all ages and backgrounds to apply.

Interested in developing a career with Benetas, APPLY NOW! Applications close Friday 16 January 2026.

Applications are reviewed and shortlisted on a rolling basis, and the position may be filled before the ad closes.