Empowered to Shine

Join our team of 2000+ people making a positive difference to over 15,000 older Victorians through aged care services. As a respected not-for-profit organisation, we’re transforming the experience of ageing through collaboration, new ideas and investment in people and services. With caring colleagues and an inclusive culture we will adapt to change together. Live your best work/life in a respectful environment that values your safety, wellbeing and the contribution you make.

The Role:

Benetas Community Health and Care provides diverse services to older clients within their homes across Victoria. These services include Support at Home, Veterans Home Care, respite services and private in-home care services.

As a Care Coordinator – Case Management, you will support the coordination and delivery of services for older people receiving lower complexity home care packages, including Level 1 and Level 2 packages. Working closely with Care Partners, clinicians and the broader Community Health and Care team, you will help ensure clients receive responsive, coordinated and person-centred support that enables them to continue living independently at home.

In this role, you will:

• Coordinate service setup, scheduling and referrals in line with client needs, preferences and approved care plans
• Act as a key point of contact for clients, families, providers and internal teams regarding service coordination matters
• Support clients to understand their care arrangements, service changes, appointments and available supports
• Assist with care plan development and reviews, ensuring services align with client goals and assessed needs
• Monitor client wellbeing and service delivery, escalating changes, risks or increasing complexity to Care Partners or senior clinicians
• Support monitoring and appropriate use of client budgets and service utilisation in line with program requirements
• Maintain accurate and up-to-date client records, documentation, service logs and appointment records
• Respond to service requests and enquiries in a professional, respectful and empathetic manner
• Contribute to quality, compliance and continuous improvement activities across the CHC team

About You:

• A genuine passion for supporting older people to live their best lives
• Strong communication and problem-solving skills
• Certificate III or Certificate IV in Aged Care, Lifestyle and Leisure, Community Services or equivalent experience
• Demonstrated administration skills and methods for staying organised
• The ability to work both independently and collaboratively in a team
• Intermediate computer skills and ability to navigate systems
• Respect for diversity and the ability to build trust with clients and their families

All persons at Benetas will need to obtain a NDIS Worker Screening Clearance to be eligible for employment or engagement. You can find out more information here.  

Why Benetas?

• $38.92 per hour + 12% superannuation
• Not for profit salary packaging up to $18,300 per annum - reduce your tax and increase your take home pay
• Permanent full-time position
• Blackburn based office, with an abundance of free parking on site, and close to public transport
• History of internal career progression and development opportunities + our own scholarship program

Join us on our fulfilling journey, as we transform the experience of ageing through collaboration, new ideas and genuine care. Across many different and interesting roles, we support our people to build meaningful connections and make a real impact by delivering exceptional, person-centred care. Feel uplifted by our supportive and respectful culture, where purposeful work connects us and everything we do.

Interested in developing a career with Benetas, APPLY NOW!

Applications are reviewed and shortlisted on a rolling basis, and the position may be filled before the ad closes. 

We are not currently accepting applications from recruitment agencies.