Advertising Summary:
Unit: School Of Medicine MBU
Department: Surgery
Duties & Responsibilities:
Customer Service
• Serve as the primary point of contact by answering the CTCCE main telephone line in a professional, courteous, and timely manner
• Monitor and respond to the CTCCE general email account
• Provide accurate information regarding:
o Course registration procedures
o Course schedules and availability
o General program information
o Office hours and department services
o Frequently asked student questions
• Route telephone calls and email correspondence to the appropriate staff member when issues cannot be resolved at the front-line level
• Maintain a positive, service-oriented experience for students, healthcare professionals, and community partners
Administrative Support
• Assist with general office operations and administrative tasks
• Perform data entry and maintain accurate departmental records
• Prepare, print, assemble, and distribute course materials, manuals, certificates, and other educational documents
• Assist with copying, scanning, filing, mailing, and document organization
• Support course preparation and administrative logistics as assigned
• Assist with inventory and organization of office supplies and educational materials
• Perform other routine administrative duties to support CTCCE operations
Communication and Teamwork
• Participate in CTCCE staff meetings when work schedule permits
• Communicate professionally with faculty, staff, students, and external partners
• Maintain confidentiality of student and departmental information in accordance with university and departmental policies
• Escalate complex customer service issues to the appropriate staff member in a timely manner
Other Duties
• This position description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications
• Responsibilities may be modified to meet the operational needs of the CTCCE
Minimum Qualifications
• High school diploma or equivalent
• Strong verbal and written communication skills
• Excellent interpersonal and customer service skills
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel
• Ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment
• Ability to work independently while exercising sound judgment regarding when to refer questions to other staff members
• Demonstrated experience working in and fostering an environment of respect, professionalism and civility with a population of faculty, staff, and students from various backgrounds and experiences, or a commitment to do so as a staff member at VCU
Preferred Qualifications
• Experience using registration or learning management systems
• Experience and/or familiarity with Virginia EMS education requirements
• Familiarity with the VCU Center for Trauma and Critical Care Education educational portfolio
• Previous experience in an administrative, customer service, reception, or office support role
Salary Range: $17.00 - $23.00
FLSA Exemption Status: Non-Exempt
Hours per Week: 29
Flexible Work Arrangement: Hybrid
Contact Information:
Contact Name: Mary Waite
Contact Email: Mary.Waite@vcuhealth.org