Campus

OSU-Stillwater

Contact Name & Email

Tonishia Van Pelt, tonishia.van_pelt@okstate.edu

Work Schedule

Monday through Friday, 8:00am-5:00pm with occasional evenings and weekends

Appointment Length

Regular Continuous/Until Further Notice

Hiring Range

$45,000 - $57,200

Special Instructions to Applicants

For full consideration, please include a resume, cover letter and contact information for three professional references.

About this Position

Responsible for the leadership and oversight of a high-volume food court operation and additional off-site location(s). This position provides direction to improve operational processes for self-branded locations, ensures adherence to standards for franchise-branded concepts, and fosters a strong customer service culture. The Assistant Manager plays a key role in building sales, managing controllable costs, developing and training staff, and maintaining a positive, efficient, and customer-focused work environment. This position requires strong customer service skills and a solid background in food retail operations.

Excellent communication, organizational, and presentation skills are required. The position also demands attention to detail, initiative, problem-solving ability, and strong leadership skills. The Assistant Manager must be self-motivated, demonstrate a high level of professionalism, and possess excellent staff training and development skills. A strong background in food retail management and customer service is essential.

The Assistant Manager may perform full management duties in the absence of the Unit Manager. Depending on departmental needs, this position will be required to work weekends and late nights as dictated by the operating hours of assigned food concepts. The role also requires the ability to stand for extended periods up to 8–12 hours per day depending on scheduling and operational demands. The Assistant Manager will also be required to work on special projects as directed by the Director of Dining Services.

Required Qualifications

• High School/GED (degree must be conferred on or before agreed upon start date)

• Two years of related work experience. Post-secondary education may be substituted for years of experience

• Certifications, Registrations, and/or Licenses:

  Valid Driver's License required before hire. Food Handler's Permit/Serve Safe Certification required after hire.

• Skills, Proficiencies, and/or Knowledge:

  Ability to lift-up to 50lbs. depending on operational demands

  * Excellent computer skills in Microsoft Word and Excel
  * Excellent written and verbal communication skills
  * Ability to work with a diverse clientele and to supervise many levels of staff with varying expertise

  * Position requires friendly, pleasant disposition, positive attitude, enjoy working with people and staff, and the ability to enforce policies and procedures.
  * Passion for customer service excellence
  * Demonstrate good leadership skills
  * Experience with computerized inventory systems and point of sales cash operations.  

Preferred Qualifications

• Bachelor's

  Hotel/Restaurant or a related field  

• Six years’ experience in retail food establishments with at least two of those years in a supervisory role. Must be able to demonstrate outstanding Customer Service, an appreciation of quality and attention to detail as it relates to preparation and presentation. Must have the ability to work effectively with minimal supervision. A Bachelor's degree may be substituted for four years of related experience.