Three to five years of progressive experience managing websites, remediating documents, and producing digital content, with at least one year supervising staff, student workers, or peer mentees.
Demonstrated experience in accessibility standards and WCAG 2.1 conformance, document remediation in Adobe Acrobat Pro DC, and use of web technologies including HTML, content management systems, web design, image editing, and content creation.
Demonstrated experience with web analytics, SEO, and applied use of AI tools in a digital communications setting.
Experience supervising or mentoring employees.
Demonstrated experience using web analytics platforms (Google Analytics 4, Looker Studio, SiteImprove or equivalent) to analyze site and content performance, including segmentation, custom reporting, and translating data into recommendations for non-technical stakeholders.
Working knowledge of search engine optimization and generative engine optimization, including on-page SEO, structured data, content optimization for AI Overviews and answer engines, and AI search visibility audits.
Hands-on experience applying AI tools (such as ChatGPT, Claude, Microsoft Copilot, or comparable) to content production, editorial review, accessibility checks, analytics reporting, or workflow automation.
Experience designing and delivering training for CMS users and digital staff, including written documentation, recorded walkthroughs, and live sessions.
Experience remediating and testing web pages, web applications, and electronic documents (PDF, Word, Excel, PowerPoint) for Section 508 and WCAG 2.1 conformance using both automated and manual methods.
Strong written and verbal communication skills. Ability to work independently, manage concurrent projects, and contribute to team efforts.
Skills, Proficiencies, and/or Knowledge:
Tech-savvy and highly computer literate.
Web content editing in enterprise content management systems; HTML and CSS sufficient to diagnose and fix page-level issues.
Web analytics: GA4, Google Search Console, Looker Studio, SiteImprove and tag implementation basics.
SEO and GEO: keyword and topic research, structured data, content briefs, AI search visibility analysis.
AI tooling: prompt design, evaluation of AI outputs for accuracy and brand fit, workflow integration.
Accessibility remediation in Adobe Acrobat Pro DC and across web platforms.
Photo editing in Photoshop or equivalent.
Training development: written guides, screencasts, and live instruction.
Clear and concise writing.
Strong interpersonal skills; ability to give and receive feedback in a mentoring relationship.