Position Introduction:

Delivers a world-class golf experience at a premier championship facility. This position is involved in all aspects of daily golf operations, including member and guest services, tournament and event coordination, golf shop merchandising, teaching and club fittings, pace-of-play monitoring, and maintaining the overall flow and presentation of the golf operation.

Additional Job Duties: 

• Engage the members and their guests when they walk into the golf shop.
• Always greet members and their guests in appropriate and prompt manner.
• Quality of work product.
• Manner work is performed.
• Observance of the policies and procedures of the golf operation.
• Accuracy of work and demonstrates ability to follow through on assigned tasks.
• Effectively and promptly responds to members and their guests concerns and/or problems.
• Prepares written reports and memos in a clear and concise manner.
• Maintains files, follows-up on delegated tasks, and manages time well.
• Consistent and fair in managing others.
• Encourages other staff member's involvement in making decisions.
• Has the ability to anticipate problems and addresses them in a prompt and appropriate manner.
• Demonstrates the ability to work independently.
• Encourages fellow employees to take risks.
• Tolerant when a fellow employee makes a mistake.
• Receptive to feedback from others.
• Maintains a balance between the overall objectives of the golf operation and its needs on a day to day basis.
• Takes initiative to make suggestions and decisions to improve the overall service of the golf operation.
• Goes beyond expectations to help a fellow employee.
• Communicates effectively with members and their guests.
• Has the ability to handle criticism objectively.
• Maintains composure and objectivity when confronted with problems.
• Is sensitive to the needs and expectations of fellow employees.

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Required Education and Experience:

• High School diploma or GED
• 2 years of experience in a golfing environment in golf operations and customer service at a private or resort golf facility

Required Certifications and Licenses:

• Valid Driver's License to drive university vehicles