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Position Introduction:
The HR Assistant Director, Benefits will provide strategic leadership and oversight for benefits operations across all three campuses. Responsibilities will include guiding day-to-day benefits administration, ensuring regulatory compliance, leading process improvement efforts, and supervising staff to deliver consistent, high-quality service to university employees. The role will also serve as a key partner to the Director of Benefits and Retirement, supporting long-range planning, vendor management, and policy development, while building institutional knowledge.
Essential Duties
- Assist the Director of Benefits and Retirement with the strategic planning, development, implementation, and administration of the university’s comprehensive employee benefits programs.
- Manage assigned benefit programs and operational functions under the direction of the Director of Benefits and Retirement, ensuring accurate, timely, and customer-focused service delivery.
- Serve as a subject matter expert on assigned benefits programs and provide guidance to employees, benefit staff, and campus partners.
- Assist with the planning and administration of the university’s annual benefits enrollment process, including system configuration, testing, employee communications, vendor coordination, data reconciliation, and post-enrollment activities.
- Support compliance with applicable requirements, including ACA, COBRA, HIPAA, IRS regulations, and other federal and state requirements affecting employee benefits.
- Monitor vendor performance and service levels and work with vendors to resolve operational issues, employee concerns, data discrepancies, and other service-related matters.
- Coordinate reconciliation of benefits eligibility, enrollment records, payroll deductions, premiums, vendor invoices, and other benefits-related financial and enrollment data.
- Assist with the development, implementation, and maintenance of benefits policies, procedures, process documentation, and internal controls.
- Research and resolve complex benefits questions and issues and escalate matters to the Director of Benefits and Retirement when appropriate.
- Develop and coordinate employee communications, educational materials, presentations, workshops, and informational sessions related to benefits programs.
- Support benefits-related projects, vendor implementations, audits, and university-wide initiatives.
- Promote consistent and high-quality customer service across benefits operations.
- Performs various duties as needed to successfully fulfill the function of the position.
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