- Based in IT Enterprise Service Management team at the City / Mawson Lakes Campus
- Full-time, continuing position
- Salary Range: $116,320 - $130,498 per annum (plus 17% superannuation)
At Adelaide University, we create the opportunities you need to achieve your ambitions – because when you thrive, we thrive.
We are transforming education for contemporary learners and global citizens. Building on a proud legacy and shaped by bold ambition, it’s a place of excellence and equity, where our vibrant community of staff are united by our purpose to inspire Australia’s future change-makers and create a better tomorrow.
The Senior Software Engineer (ESM) will provide senior technical expertise and technical leadership in the design, development and delivery of ServiceNow solutions that support enterprise service management across Adelaide University. The role will be responsible for developing secure, scalable and maintainable workflows, automation and integrations, resolving complex technical issues, contributing to platform architecture and design decisions, and providing technical direction, guidance and mentoring to developers and other technical team members.
The role requires a minimum of five years’ demonstrated hands-on ServiceNow development and platform engineering experience, ideally within large and complex enterprise environments. Candidates will require strong expertise in ServiceNow solution design, JavaScript, workflow automation, integrations, platform configuration and development standards. The role will also contribute to technical governance, solution and code reviews, platform standards, management of technical debt and ensuring solutions remain maintainable and upgradeable.
The role can be primarily based at either City or Mawson Lakes campus, with flexible working-from-home arrangements available in accordance with University policy.
Curious to learn more? Explore the full role description above to discover more about this opportunity.
This role forms part of the IT Research Enablement & Digital Business, Enterprise Service Management team within the Information Technology Function and is aligned to the Corporate Portfolio within the University.
Our people are guided by purpose, curiosity and a commitment to lifelong learning. We embrace authenticity, innovation and collaboration, and harness diverse thinking in our pursuit of excellence.
This role is perfect for someone who combines strong hands on ServiceNow development and platform engineering expertise with curiosity and a drive to continuously improve. You’ll be comfortable developing, configuring, integrating and troubleshooting solutions yourself while also contributing to technical design and supporting others. Experience with AI, intelligent automation and applying AI capabilities to improve service delivery and user experience is highly regarded, together with strong problem solving, communication and collaboration skills.
Learn more about our people, what we stand for and what we offer at Careers at AU.
To join our community and thrive in this role, you will likely have the following skills and experience:
- Minimum of five years’ hands-on experience designing, developing and supporting ServiceNow solutions within large and complex enterprise environments, with strong expertise in platform configuration, JavaScript, workflow automation, integrations, security and scalable and maintainable solution design.
- Ability to translate complex business requirements into innovative, secure and maintainable ServiceNow solutions, with strong experience in workflow automation and enterprise integrations. Experience applying AI, intelligent automation or ServiceNow AI capabilities to improve service delivery and user experience will be highly regarded.
- Senior technical leadership experience within a ServiceNow environment, including providing technical direction and mentoring to developers, leading or contributing to solution and architecture decisions, undertaking technical and design reviews, resolving complex platform issues, and working collaboratively with business stakeholders, architects, technical teams and vendors.
Our commitment to inclusion and diversity
We are committed to fostering a culture of inclusion where diversity is celebrated and everyone feels respected and valued. Adelaide University, Tirkangkaku is an equal opportunity employer, committed to creating a safe, inclusive, and equitable workplace where everyone can thrive. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, and people of all ages, genders, cultural backgrounds, sexual orientations, and gender identities. We are committed to supporting flexible working arrangements and providing reasonable adjustments throughout the recruitment process.
Launch your future with Adelaide University, Tirkangkaku now
Simply click on the Apply Now button and upload:
- your current CV
- a cover letter
The online application form will list the specific selection criteria that you need to address.
Submit your application by 11:30pm Sunday 8 November 2026
For further information about this opportunity, please contact (quoting reference number 493618):
Applications welcomed from Australian or NZ citizens, Australian permanent residents and those who have the legal right to work in Australia for the term of appointment.