Title: Military & Veteran Enrollment Specialist

Position Type: Professional Tech Full time

College: Pikes Peak State College

Department: PPSC Department of Military and Veterans Programs

Location: Colorado Springs

Salary Range: $50,891.00

Who We Are:

Our mission is to provide high-quality educational opportunities to all, with a focus on student success and community needs. We fulfill that mission by creating affordable, flexible, and accessible pathways that help students transfer to four-year institutions, enter the workforce, advance their careers, and build better futures close to home.

As the needs of our students, employers, and communities continue to evolve, so do we. PPSC embraces innovation that is human-centered, ethical, and focused on student learning. Through strong workforce partnerships and the thoughtful integration of emerging technologies, including artificial intelligence, we prepare students not only for today's opportunities, but for what's next.

We're looking for people who are passionate about access, collaboration, innovation, and student success. Whether you work in the classroom or behind the scenes, your contributions help create opportunities that change lives. At PPSC, our vision is simple: Students Succeed at PPSC.

Job Summary:

The Department of Military and Veterans Programs (MVP) at Pikes Peak State College (PPSC) serves as the primary administrative and support hub for military-affiliated students, ensuring institutional compliance while managing on-base operations and student services. The department acts as the central point of contact for all matters relating to the Veterans Administration (VA) and the Department of Defense (DOD).

• Benefit Administration & Compliance: MVP administers the VA Education Benefit Program (GI Bill), and the Veterans Readiness & Employment (VRE) Education component, DOD Voluntary Education Benefits (Tuition Assistance), and the DOD SpouseWorks Scholarship Program. The office ensures strict adherence to all external regulatory policies, including managing all restricted marketing and recruitment activities on military sites.
• On-Base Academic Management: Under formal Memorandums of Understanding (MOUs) with the Army and Air Force/Space Force, MVP maintains permanent offices at Fort Carson Army Post and Peterson Space Force Base. PPSC directly manages these learning centers, overseeing course offerings, academic calendars, and instructor payroll processing, while collaborating with Instructional Services for faculty assignments.
• Student Services Coordination: MVP provides comprehensive guidance for veterans, dependents, and currently serving military personnel. Supported services include program inquiries, admissions, advising, enrollment, and placement testing management. Explicitly excluded from MVP’s direct scope are Financial Aid and Accessibility Services, which are handled via web form or departmental referral.
• Portal Management & Funding Certification: The department maintains PPSC's digital profile in military tuition assistance portals by updating course catalogs, degree pathways, and tuition rates to generate and reconcile Tuition Assistance Requests. maintains college specific information in the VA Enrollment Manager Platform. Additionally, SCOs utilize the VA Enrollment Manager Platform to report accurate enrollment and tuition/fee data, certifying that student courses satisfy specific degree requirements. The Military and Veteran Enrollment Specialist serves to provide front line support for the Fort Carson office, assisting students with all phases of admissions process, through graduation.

Duties & Responsibilities:

Admissions and Enrollment Support
Provide high-quality customer service to prospective, new, and current students advising them through admissions and enrollment procedures for both PPSC and military/veteran educational benefits, applying for and authorizing COF, using EAB Navigate, DegreeCheck, and the MyPPSC Student Portal to include setting up student email. Identify placement testing requirements, administer Accuplacer, evaluate prior college transcripts to placement exemption, and/or instruct on remote testing using EdReady. To include entering any confirmed scores or placement exemptions. Provide direct service to the students in person, on the phone, through email and text messaging to determine the student’s needs and provide service as appropriate through immediate solution or referral to the appropriate person or department. Initiate enrollment efforts to increase the applied to enrolled yield and reduce the number of students who drop courses by proactively working with applicants and providing them with the knowledge to empower them to navigate the enrollment process and be prepared for the semester to start. Authorize Military Education Counselors to provide necessary overrides for Tuition Assistance approval for any required developmental, study skills, or English as a Second Language coursework identified as required for College Readiness, based on assessment instrument scores. Schedule and conduct appointments or other enrollment programming/workshops to assist and empower students to successfully complete the enrollment and Tuition Assistance request processes.

Academic Advising
Advise prospective students to identify academic and career areas of interest, to include a review of the soldier’s Joint Service Transcripts and other prior college transcripts to identify specific degree and/or certificate programs that will maximize PLA and transfer credits identifying their swiftest path to degree completion. Provide first semester advising based on placement instruments and/or evaluated prior college coursework and teach students how to use DegreeCheck to show degree area requirements. Provide continuing and transfer advising to include using articulation agreements. Prepare Evaluated Degree Plans for Military Funding approval. Prepare MyCAA Evaluated Education and Training Plans for DOD Spouse scholarship approval. Advise students on Prior Learning Assessment options such as CLEP, DSST, or Joint Service Transcript Ace Recommended credits as evaluated by PPSC.

Marketing and Recruitment
Represent PPSC at recruitment events and community functions as needed. Maintain a working knowledge of PPSC’s degree and certificate programs in order to recommend options to prospective students. Maintain a collaborative working relationship with four-year on post college representatives for awareness of transfer options and articulation agreements to support students starting with PPSC with the intent to transfer to a bachelor program. Maintain office supplies of marketing materials, Ed Center displays, and order additional as needed.

General Duties
Collaborate with appropriate faculty, staff, and Military Education Counselors to support the Department of Military and Veterans Programs, and the college’s mission and goals. Use Banner student information system, EAB Navigate and Military Tuition Assistance Portals (ArmyIgnitED, Air Force Portal, or other branch of service portals) to access student records, update student information, and communicate with students. Explain college, state, and federal policies, procedures, and information related to admissions, enrollment, military funding, placement, and student services to internal and external customers. Provide input on improving processes and procedures related to providing enrollment service to students working through financial aid, records, or other department’s procedures. Recommend and direct students to appropriate campus and military Education Center resources as appropriate to assist them in being successful. To include Accommodations, TRIO support services, the Learning Center, and program specific advisors. Process documents accurately according to a standard operating procedure. Participate in local, state, and national organizations that support military and veteran students in higher education through the establishment of best practices and advocacy. Attend, and occasionally lead, job specific workshops, conferences, trainings, and other professional development opportunities. Participate in departmental quality control processes and procedures. Perform other duties as required by supervisor.

Competencies/KSAs:

• Ability to provide high-level customer service with individuals and groups in-person, over the phone, via email, and via text-message.
• Demonstrated oral and written communication skills, interpersonal and organizational skills, and public speaking and presentation skills.
• Works well independently and with a team.
• Demonstrated ability to network and build professional relationships with students, staff, faculty, and community members.
• Ability to work a flexible schedule including evenings and weekends to accommodate programming and outreach needs.
• Knowledge of college processes, academic programs, and relevant state and federal policies and regulations.
• Knowledge of web-based military Tuition Assistance Policies and Procedures.
• Knowledge of Joint Service Transcripts and Prior Learning Assessment.
• Knowledge of academic placement test proctoring protocols.
• Knowledge of both college and community resources to support military transition challenges and other obstacles to student success.
• Knowledge of active-duty military commitments and priorities as they affect service member’s pursuit of educational goals.
• Experience developing traditional or web-based programming materials for presentations, events, workshops, etc.
• Ability to learn and use multiple software systems to support operations.
• Demonstrated experience with Microsoft Office Word, Excel, PowerPoint, and Outlook.

Minimum Qualifications:

• Completed Bachelor's degree from a regionally accredited institution with professional level experience performing similar duties to those described for this position in an educational setting OR completed Associate degree with two years of professional level experience performing similar duties to those described for this position in an educational setting.
• Demonstrated understanding of the mission and role of an open-door college.

Preferred Qualifications:

• Bi-Lingual in Spanish
• One year of professional level experience working with active-duty military education benefits (Tuition Assistance, MyCAA Scholarships, Veterans Educational Benefits). Experience will reflect assisting students with the benefit application process and working with the benefits processing on the educational institution side.
• Demonstrated experience working directly with active-duty military students in a student services setting.
• Demonstrated experience working with non-traditional students (adult learners) and the ability to articulate their unique needs.
• One year of professional level experience working in an academic advising capacity to include interpreting placement measures and evaluating prior college coursework for placement.
• Experience with Prior Learning Assessment or Joint Service Transcript evaluation for college credit.

Selection Process:

For full consideration, all application materials must be received by 4:00 p.m. October 28, 2026.

Application Instructions: 

Application must be submitted online.  Incomplete applications may not receive full consideration.  A complete application will include:

Cover letter - Address the minimum and preferred qualifications in the order listed on the job announcement.
Resume - Reflect experience, education, knowledge, skills, and abilities.  
Unofficial Transcripts - Unofficial transcripts for all degrees conferred.  Official transcripts are required if hired for the position.  
Professional References - Provide names and contact information for three recent professional references who can address your expertise and background for this position.

Additional Information/Benefits: