Team Manager Customer Service
- Full time, ongoing role
- Geelong office location, with flexible hybrid working
- Offering a competitive base salary of $137,767 plus super and benefits
Help improve the everyday, every day
Right now, we’re seeking a Team Manager Customer Service who will continue to play their part in caring for the lives of everyone on Victoria’s roads. Someone who’ll bring their authentic selves to work, stand up for what’s right, and collaborate in a team to improve the everyday — for Victorians, our colleagues and our partners.
Find out more about our shared purpose, and what drives every one of us.
About the role
The Team Manager Customer Service is responsible for the effective leadership and management of the Customer Service 2 team. This is a fast paced, operational team and requires a Team Manager who has high level organisation skills, a strong ability develop and deliver new initiatives and drive improvement. The Team Manager will be adaptable and agile, with exceptional people management skills. You will manage and coach your employees through the current change and transformation agenda, whilst achieving your operational customer service targets to meet the needs of clients, providers and the wider organisation.
About the Team
This role sits within the Service and Operations group in the Clients division, who contribute to achieving efficient, just and cost-effective injury recovery and independence outcomes for those injured in transport accidents.
You will be supported by the Senior Manager, Customer Service & Operations, who provides clear direction and accountability, while empowering you to lead independently, with support always available when needed.
You will manage a diverse team of 11–13 Customer Service Officers, offering hands-on support, effective work allocation, and ongoing coaching and development to build a high-performing and resilient team.
What we’re looking for
Experienced & Constructive Leader
Proven experience mentoring and developing teams, identifying learning needs and helping staff reach their potential. You lead with a constructive and transparent style, offering honest feedback and fostering a culture of continuous improvement.
Agile, Adaptable & Results Focused
You bring a strong track record of leading teams through organisational change, using both strategic and operational thinking to improve performance. You are outcome-driven and are always focused on delivering high-quality service in a fast-paced environment.
Level up your career. Apply now.
Click apply to submit your Cover Letter and Resume. If successful, you’ll progress to an interview. All applicants will be advised of the outcome of their application.
For more information, read the attached Position Description or contact Sophie Uldrich, Senior Manager, Customer Service & Operations at Sophie_Uldrich@tac.vic.gov.au for a confidential discussion. Applications for this role will be accepted up until 11:55pm on Tuesday 10th June 2025.
If we can do anything to help make applying for this role easier, please let our People, Culture & Engagement Team know at People_Culture_Engagement@tac.vic.gov.au. If over the phone is better for you, our number is 5225 7500.
Child Safety
At the TAC we are committed to the safety of children and young people. For more information regarding our commitment to child safety, please visit our website.
This role will require you to have a valid Working with Children Check.
A current TAC employee is eligible to apply for another position at TAC if:
- The employee has been in their current position for at least 12 months; and
- Has attained at least a competency 2 (for job groups 1-5); and
- Is not currently on a Performance Improvement Plan (PIP)