Manager, Process Optimisation

• Full time, 3 year fixed term role
• Geelong office location, with flexible hybrid working
• Offering a competitive base salary of circa $175,000 plus super and benefits

 Care in Action

With a career at the TAC, you’ll be helping us look out for the lives of everyone who travels on Victoria’s roads. That’s care in action.

Find out more about our shared purpose, and what drives every one of us.

Right now, we’re seeking a Manager, Process Optimisation who will play their part in this shared purpose, while also supporting the progress of clients and colleagues so they can achieve great things. That’s truly rewarding work that will help us continue to deliver life-critical services where it matters. 

 About the role

The Manager, Process Optimisation provides strategic and specialist advice in relation to the optimisation of processes related to our people and systems, across core business functions.  This role will lead and facilitate the identification of reform opportunities for delivery in Enterprise Transformation to create efficiencies and identify opportunities for automation.

Key accountabilities of this role include:

• Lead, develop and implement a Process Optimisation capability which takes a value stream, end to end view
• Build, implement and execute appropriate process frameworks to understand current state and drive process optimisation
• Evaluate key processes and end to end process re-engineering in line with business priorities and TAC’s Strategy
• Prioritise key process areas for optimisation in collaboration with business stakeholders
• Lead and/or facilitate process optimisation initiatives across the Enterprise Transformation using recognised continuous improvement and process optimisation methodologies that deliver sustainable operational improvement
• Lead process optimisation and continuous improvement to improve productivity, quality and efficiency of operations across Enterprise Transformation 
• Develop and make recommendations for improvements of business processes based on sound research and analysis
• Work collaboratively with the Digital Delivery branch and operational teams to support process automation/digitisation from inception of new process design

About the Team

Reporting to the Program Director of Service Design this role sits within the Business Delivery Branch in the Enterprise Transformation Division. You will be joining a dynamic, fast paced branch who are curious and open to new ways of working. 

The Enterprise Transformation Division successfully delivers the organisation’s strategic priorities cost effectively and in a way that optimises organisational outcomes, client, employee and provider experience and a positive community impact. The division oversees the Portfolio, Program and Project Delivery for the TAC, as well as the technology development and operations (including digital) for the TAC.

 What we’re looking for

 Significant experience in delivering process optimisation frameworks

Proven track record of using project methodologies and business analysis approaches to implement process improvement initiatives

 Proven ability to establish and lead a team

Ability to direct work, coach and contribute as a subject matter expert

 Strong stakeholder management skills and excellent communication skills

Proven capability in effective stakeholder engagement at a senior/executive level, with ability to communicate, negotiate and influence change

 Why you’ll love it here

There’s more to work than a competitive salary and amazing employee benefits. As our newest Manager, Process Optimisation you’ll also:

 Be rewarded for great work

We value our people, offering a corporate incentive, salary packaging and a reward and recognition program.

 Grow and go places

We’re invested in your progress. When you work for one of Victoria’s largest and leading workplaces, you’ll receive extensive internal opportunities for development and access to the LinkedIn Learning Digital Hub.

Achieve, together

We’re a collaborative and empathetic workplace. Work alongside your team to make a truly positive difference to people’s lives.

 Ready to put care in action? We’d like to hear from you.

Click apply to submit your Cover Letter and Resume. If successful, you’ll progress to an interview. All applicants will be advised of the outcome of their application.

For more information, read the attached Position Description or contact Carlee Baxter, Program Director of Service Design via email: Carlee_Baxter@tac.vic.gov.au for a confidential discussion. Applications for this role will be accepted up until 11:55pm on Sunday 15 June 2025.

If we can do anything to help make applying for this role easier, please let our People, Culture & Engagement Team know at People_Culture_Engagement@tac.vic.gov.au. If over the phone is better for you, our number is 5225 7500.

A safe place to work

We’re committed to the health, safety and wellbeing of employees. This extends to inclusion, diversity and accessibility in our employment practices, and encourage Aboriginal and Torres Strait Islander people, people with disability, men, women and gender diverse people, culturally diverse, and LGBTIQA+ people to apply for roles.

 Child Safety

At the TAC we are committed to the safety of children and young people. For more information regarding our commitment to child safety, please visit our website.