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CTP Internal Review Specialist

Job No: 670420

Canberra, Sydney - Inner Suburbs & CBD, Various

Permanent Full Time

Human Resources & Training

Pay Band 4

  • Work with our devoted dispute resolution specialists dedicated to getting the right outcomes for their customers
  • Hybrid working, flexible start times and the autonomy and freedom to plan your day
  • Permanent full-time opportunity based in Sydney or Canberra

We are seeking a 1st in class Internal Review Specialist to join our Personal Injury Team as a CTP Internal Review Specialist. This team is responsible for resolving Internal Reviews that arise in Motor Accident Injuries Act (MAIA CTP) claims in a fair, transparent, robust and timely manner.

The ‘Internal Review Specialist’ (MAIA CTP) - role exists to support the efficient and effective operation of the Personal Injury Dispute Resolution Team and its members, by undertaking a range of independent review functions under the Motor Accidents Injuries Act 2017.

The role would be suitable for a professional with CTP Claims or Legal experience. As there are also medical internal reviews, the role would also be an exciting opportunity for an experienced allied health professional to utilise their clinical expertise, decision-making and writing skills to transition into an insurance role.

What you’ll do

  • Conduct independent internal reviews of claims decisions. This involves a comprehensive review of all the relevant evidence, identifying the relevant legislative provisions and application of the relevant legislative tests to ensure the correct outcome is achieved.
  • You’ll be required to prepare Certificates of Determination and accompanying Statement of Reasons that support the decision that has been reached.
  • Stay up-to-date with relevant legislative amendments, and decisions of the Personal Injury Commission and the NSW Courts to ensure compliance with any changing requirements and/or application of the relevant legislation.
  • Involvement in monitoring claim trends and preparing reports on any trends identified to assist in the effectiveness of the claims process.

What you’ll bring

  • Insurance Claims experience, preferably in the NSW CTP MAIA scheme.
  • Qualifications in Law, Insurance, Medical, Allied Health or related disciplines.
  • Qualifications and/or experience in Dispute Resolution and/or complaints handling.
  • Demonstrated ability to interpret and apply legislation.
  • High level of attention to detail and analytical skills.
  • Strong legal and technical skills, particularly in an insurance setting.
  • Decision making, problem solving and reason writing experience.
  • Ability to hit the ground running and work in a fast-paced environment.
  • Exceptional written and verbal communication skills, in particular the ability to communicate technical legal terms/findings in ‘plain English’ to customers.
  • Having a genuine customer focused approach.  

What you will get

  • You will be working with a high performing team with an authentic leader who genuinely supports your personal and professional goals.
  • You will receive a highly comprehensive training program & development tools in order to support your own development.
  • Competitive salary package.


What we can offer

  • A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks paid secondary carer parental leave and unlimited paid emergency response leave
  • Discounts and offers on a range of retail favourite stores as well as banking and insurance products
  • Give back to our communities with payroll giving, donation matching and paid volunteer leave
  • Invest in your brighter future with ongoing study support and career development programs; and
  • Prioritise your work/life balance with our robust employee assistance program and dedicated employee council

Employee benefits | Suncorp Group

Apply now

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Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

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