Do you love helping people?
At Suncorp, we are a leading insurance company across Australia and New Zealand with a workforce as diverse and inclusive as our customers.
We are customer obsessed and truly care about helping our customers, which is why we want the very best people to come work with us to achieve meaningful outcomes for injured customers in CTP Personal Injury Claims.
This role will start on the 10th of February 2025
Your New Role
As a CTP Claims Advisor, you will be responsible for assisting customers that have been injured in a motor vehicle accident. No two days are the same and you will be the ‘helping hand’ to guide our customers through the claims process as they recovery from their injuries.
Your duties will include:
- Managing day to day tasks in a portfolio of claims, including regular contact with our customers
- Liaising with both internal and external stakeholders (including medical professionals)
- Gathering information to be able to make informed decisions
- Reviewing medical documentation and making proactive decisions for treatment
- Contacting customer to deliver decisions throughout the life of the claim
- Maintaining strong compliance requirements for both internal and external audits
About You
- Proactive mindset and ability to prioritise work with autonomy
- Exceptional problem solving and negotiation skills
- Strong customer service focus and great phone manner
- Excellent computer skills and ability to learn new systems
- Resilient, confident and willing to learn in a continuous changing environment
- Ability to manage in a fast paced and high-volume space
- Previous Personal Insurance or Insurance Industry experience is desirable but not essential
About Suncorp
We believe in setting you up for success and we want to empower our workforce and elevate your career with us. This starts with a highly supportive 12-week training program to equip you with the foundation of being a Claims Advisor prior to being deployed into your designated team.
Some other benefits include:
- Being part of a team that’s inclusive, supportive, and genuinely focused on customer outcomes
- A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work
- Hybrid Working – Giving you work life balance to gain a mix of working from home and in the office
- Parental Leave - All permanent employees who are primary carers are offered 20 weeks parental leave.
- Hundreds of employee discounts and rewards across multiple industries such as retail, tech, travel, health and wellbeing – along with discounts across our brands.
Adjustments and support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to Lisa.scanlon@suncorp.com.au for a confidential conversation.
Our Culture
At Suncorp, our purpose has been at the core of our business for over 100 years. To deliver exceptional experiences we’ve had to become even more customer obsessed, innovative and performance driven than ever before.
Delivering on our purpose has always meant putting words into action. Building futures and protecting what matters is why we’re here.
Caring for others, being courageous and doing the right thing underpins everything we do.
Chase the sun, apply online today!
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Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time