Brisbane OR Sydney
- Work with one of the leading Insurers in Australia with an enviable company culture
- Lots of exposure to the latest technology, broad range of stakeholders
- Highly supportive, collaborative team; opportunities for professional development
We’re never just satisfied with how things are – because we know how things could be. And it’s our expert Technology team who forge ahead every day to make those ‘what ifs’ a reality.
Welcome to a place where you can chase real progress and drive real change. And that includes your own career. Being a part of Technology at Suncorp Group means being switched on, endlessly curious and always adaptable. In return, you’ll be supported to bring your own ideas to the table and challenge conventions – with the aim of making life a little brighter, simpler and better for our customers and each other.
About the role:
This is a fantastic opportunity for an experienced Service Delivery Manager to join a market leading organisation with a truly supportive and collaborative culture. You will orchestrate and manage the Networks and Security Delivery (RUN) team to deliver respective services across Suncorp’s complex landscape with the goal to provide excellent customer service and assist in realising the maximum business value for Suncorp.
The Service Delivery Manager will work closely with their Service Specialists, peers and ITO partners to plan for, deliver outcomes and manage BAU incident/problem/request/change/project for the relevant services.
This is a key role where your combined skills in communication, team management and strong technical know-how will see you succeed. In return you will work with some of the leading technology on the market and be supported in your professional development.
What you’ll do:
- Manage a local team and ITO Partners to deliver an exceptional service with a focus on Experience, Stability and Performance.
- Work with an array of key stakeholders to embed Service Delivery practices into their day-to-day BAU operations helping the team to ensure optimal support of Suncorp systems.
- Demonstrate valuable leadership on a variety of initiatives, working with other teams to promote successful outcomes for Suncorp customers.
- Proactively identify blockers in customers realising value from their applications and infrastructure and assist in developing relevant solutions.
- Encourage the team to create self-service options and automation systems to improve customer experience and reduce response times.
- Proactively track and manage operational costs incurred across the group and manage Financial Year operational budget planning for the Networks and Security platforms.
- Manage, support and oversee relevant contract performance, renewal and negotiations where new services and agreements are required.
What you’ll bring:
- Minimum of 5-10 years’ experience in a similar role within a medium to large complex organisation
- Technical and business knowledge of managing a Network & Security Delivery Domain.
- Superb communication skills with the ability to develop trust and credibility with senior stakeholders including strong facilitation skills.
- Demonstrated flexibility and adaptability to work in a rapidly changing environment, managing multiple concurrent activities and to make sense of and operate in ambiguity.
- Strong communication skills (oral and written) –ability to take the lead to influence and drive a strategic view, while explaining information, coherently and confidently at all levels.
- Experience in managing quality assurance for delivery across teams and playing a key role in earning customer trust and references
- Knowledge of Service Management – Problem, Change, Release, Deployment and Incident Management
- Ability to effectively lead and inspire a team, strong leadership attributes essential; you must demonstrate your capability to create a strong team environment with a can-do attitude
- Strong problem solving skills from a technology and business perspective.
What we can offer you:
- Discounts and offers on a range of retail favourite stores as well as insurance products.
- A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks paid secondary carer parental leave and unlimited paid emergency response leave.
- Invest in your brighter future with ongoing study support and career development programs.
- Give back to our communities with payroll giving, donation matching and paid volunteer leave.
- Prioritise your work/life balance with our robust employee assistance program and dedicated employee council.
About Suncorp:
We’re proud to be a part of the Suncorp family alongside some of Australia’s most trusted and diverse names in insurance. Together, we share a drive to make the complex simple and bring our customers peace of mind when it matters most – while helping to evolve and innovate the ways we can serve our community every day. That comes with all kinds of exciting opportunities for you to grow your own career. Whether you’re guiding people through life’s biggest moments or providing them with support in times they need it most, you’ll be driven forward by our shared customer obsession and supported at every step of the journey.
For over 100 years Suncorp has been driven by our guiding Purpose – to build futures and protect what matters. To ensure we deliver on that Purpose, we’ve made a commitment, built on trust, empowerment, and flexibility – to help our people unlock their full potential and unleash their best and brightest selves. With the backing and support of some of the most trusted names in insurance, the Suncorp family provides our people with every opportunity to grow their career as they make a meaningful difference for our customers and our communities. We’re excited about what we can achieve together, working every day to be better, do more and realise the future we want to see just beyond the horizon.
If this opportunity sounds like the challenge you have been looking for, please apply online today.
At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, contact melissa.turkington@suncorp.com.au for a confidential conversation.
Apply now
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Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time