Assessing Coordinator
Eagle Farm
We have an exciting opportunity for people who have experience within the claims industry with a passion for delivering exceptional customer service to join our Motor Claims team in Eagle Farm, as an Assessing Coordinator. This role is a central point for assessment and towing related queries from customers and providers.
What you’ll do
As an Assessing Coordinator, you will work with assessors, tow providers, our repairer network and customers to ensure that claims progress smoothly through the assessment and repair process, supporting customers to get back on the road sooner.
Key Responsibilities include:
- Coordinate assessment bookings and ensure claims are correctly pathed for assessment.
- Assist with assessing and towing related queries from claims teams, customers, repairers and providers.
- Ensuring claims progress from lodgement through to assessment and repair, interacting with customers along the way
- Coordinate any post assessment and repair activities for the customer
What you’ll bring
- Motor Claims or Claims experience preferred.
- Passion for customers and delivering exceptional service
- The ability to multi-task and have outstanding time management skills
- Strong attention to detail and can work well under pressure
- Strong communication skills with the ability to tailor communication to the audience to articulate complexity
- Ability to use customer and commercial acumen to enhance business performance
- Knowledge of Claim Centre and MS Office Suite
What we can offer you
Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:
- Salary: $76,400 inclusive of 11.5% Super + Performance Based Incentives
- Flexible Work Arrangements - Have the flexibility to work from home twice a week.
- Employee discounts and rewards - exclusive offers on more than 400 of Australia’s large retailers including Myer, David Jones, Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Insurance, AAMI, Shannons, Apia and GIO.
- Study support - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.
- Parental Leave - All permanent employees who are primary carers are offered 20 weeks parental leave.
- Wellness - We offer a wide range of initiatives to promote our employees’ health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.
It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here
Why you’ll love working with us
Joining our team is more than just a job – it’s a chance to grow, learn and thrive. We offer competitive compensation, a nurturing work environment, ongoing training, and ample opportunities for your career advancement. Your success is our success and we’re committed to helping you excel.
If this sounds like the opportunity you have been looking for, apply now!
At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact glenn.stephens@suncorp.com.au for a confidential conversation.
Apply now
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Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time