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Senior Claims Officer

Job No: 673836

Sydney - Inner Suburbs & CBD, Brisbane - Inner Suburbs & CBD

Permanent Full Time

Insurance

Pay Band 5


  • Manage a portfolio of Injury Liability Claims
  • Provide technical expertise to support Claims Officers
  • Brisbane or Sydney location

You will manage a diverse and complex portfolio of Injury Liability claims in accordance with policies and procedures, ensuring the most cost effective and timely outcomes are achieved while providing best in class claims service to our targeted market segments. As a senior member of the team, you’ll play an integral role in providing technical claims advice and mentoring claims officers to lift technical capability and deliver excellent commercial outcomes.

 What you’ll do:

  • Proactively manage a diverse portfolio of complex Injury Liability claims end to end
  • Provide specialist technical advice to claims staff on policy coverage, liability, quantum, strategy and reserving
  • Appoint and manage external service providers including External Legal Panel
  • Maintain claim reserves in a timely manner in accordance with reserving guidelines and practices
  • Provide underwriters and claims manager with feedback from issues or risk deficiencies identified during claims management and develop own technical industry knowledge
  • Contribute to the development of the teams’ market profile through superior claims service to our targeted market segment

 What you’ll bring:

  • Proven experience within public liability risks (injury claims) (Minimum 5 years' experience mandatory)
  • Prior experience mentoring claims staff in technical claims roles
  • Legal background preferred, not essential

What we can offer:

  • A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks paid secondary carer parental leave and unlimited paid emergency response leave;
  • Discounts and offers on a range of retail favourite stores as well as insurance products;
  • Give back to our communities with payroll giving, donation matching and paid volunteer leave;
  • Invest in your brighter future with ongoing study support and career development programs; and
  • Prioritise your work/life balance with our robust employee assistance program and dedicated employee council.

Employee benefits | Suncorp Group

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact annette_frasca@suncorp.com.au for a confidential conversation.

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Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time

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