Are you ready to Chase the Sun by pursuing a career with Suncorp New Zealand? As part of one of Australia’s and New Zealand’s leading financial services groups, you’ll help us live our purpose every day – to build futures and protect what matters – for our customers, our communities and each other. And you’ll be supported to grow your own future further too, backed by a culture of continuous improvement, empowerment, and flexibility.
We’re never just satisfied with how things are - because we know how things could be. And it’s our expert Technology team who forge ahead every day to make those ‘what ifs’ a reality. Welcome to a place where you can chase real progress and drive real change. And that includes your own career. Being a part of Technology means being switched on, endlessly curious and always adaptable. In return, you’ll be supported to bring your own ideas to the table and challenge conventions – with the aim of making life a little brighter, simpler and better for our customers and each other.
We are seeking an experienced Technical Support Analyst/amazing Tech support all-rounder for our NZ IT Operations team. This is a phone-based role to provide IT support, consultative services and completion of tasks, enabling continued running and availability of existing domains, applications, capabilities and functions. The working hours are rostered between Mon to Fri 7am to 5pm with an on-call rotating roster (5pm to 7am).
Experience training customers on use of MS Office Apps will be a plus, but overall, the ideal person we are looking for needs to have patience, empathy and a genuine level of enthusiasm to deliver a wow-level of customer experience in a multi-brand, highly complex financial services organization.
Other aspects we will consider are:
- IT Certification required (ITIL V3+)
- Customer Service Experience
- L1/L2 Microsoft 365 Support
- MS Teams Admin
- MS Intune
- Exchange Online
- Azure AD
- Citrix Support
- Mobile Device Management
What we offer:
- Free life, salary continuance and trauma insurance cover
- Discounts on Asteron Life & Vero insurance
- Flexible leave of up to four days per year in addition to annual leave
- Positive, inclusive team environment where we welcome individuality and celebrate diversity
- Flexible work arrangements embracing a healthy work/life balance
- $250 annually for gym membership or hobbies
- Ongoing learning and development opportunities
- Opportunity to join the employee share plan
We’re proud to be a part of the Suncorp Group family alongside some of Australia and New Zealand’s most trusted names in insurance – working together to bring about faster, simpler and better outcomes for our customers and corporate partners. Our commitment to strong, supportive partnerships extends to our people as well, and the opportunities and support we provide to help you thrive in your career with us. And with a shared customer-obsession and the digital capabilities to make a genuine difference, you’ll see the meaningful impact you can make for our customers and communities, while watching your own career shine too.
If this role sounds like you, apply online today!
Apply now
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Advertised: New Zealand Daylight Time
Applications close: New Zealand Daylight Time